LiveOps, Inc. is a provider of cloud-based multi-channel solutions designed for customer engagement across various industries, including finance, healthcare, insurance, retail, and technology. Founded in 2000 and headquartered in Scottsdale, Arizona, the company offers a range of services such as LiveOps Chat for real-time customer interaction, an on-demand outsourced call center solution, and a comprehensive email system that gives agents a complete view of customer interactions. LiveOps also features Skill Builder, a customizable training program to enhance the skills of customer service agents. The company specializes in delivering an on-demand workforce of skilled virtual agents, enabling clients to efficiently scale their customer service operations while minimizing overhead costs. LiveOps serves over 400 organizations, providing faster program readiness and improved customer satisfaction compared to traditional call centers.
CxEngage creates experiences worth talking about. Many industries face increasing competition, where consumer choice is often a click or call away. CxEngage monitors and acts on customer journeys in real-time to deliver exceptional customer experiences for each and every customer.
Datasquirt
Acquisition in 2011
Datasquirt offers CONTACT, an online multi-channel, non-voice communication, and business optimization solution that allows businesses to communicate with their customers and field staff using SMS, email, fax, and Web chat. The CONTACT solution is used to manage various applications, including competition management, debt collection, visa application status updates, job dispatch, outbound marketing, and voter registration.
Zappli (Acquired by Shopzilla)
Seed Round in 2010
Founded in 2010 in San Francisco, Zappli Inc. specialized in mobile-centric shopping solutions and was acquired by Shopzilla in 2013. The company developed InstaBuy, a universal two-click checkout solution aimed at simplifying the online and mobile purchasing process. This innovative technology allowed consumers to make purchases from numerous major online retailers without needing to visit their websites or apps, thereby significantly reducing checkout friction. Furthermore, Zappli introduced one of the first universal shopping cart technologies, enabling users to aggregate millions of products from various retailers into a single cart for streamlined checkout. This approach provided a seamless shopping experience for consumers while eliminating the need for merchants to implement any changes on their platforms.
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