LiveVox

SpeechIQ, LLC, founded in 2015 and based in Columbus, Ohio, specializes in artificial intelligence-driven speech analytics and quality assurance solutions. As a subsidiary of LiveVox, Inc. since January 2020, SpeechIQ offers an advanced platform that enhances agent productivity through its user-friendly and cost-effective tools. The company focuses on delivering effective speech analytical solutions that help businesses improve their communication and quality management processes.

Teckst, Inc. is a New York-based company that provides a web-based platform for real-time text and mobile messaging between businesses and their customers. Established in 2014, Teckst enables seamless communication by integrating with various customer relationship management (CRM) systems, such as Zendesk, Salesforce, Oracle, and Microsoft Dynamics. This integration allows support agents and sales representatives to manage SMS and chat messages directly within their existing workflow. The platform also features a mobile app that ensures messages sent on the go are captured and tracked in the CRM for comprehensive visibility. Teckst serves a diverse range of industries and has partnered with notable brands like ESPN, The New York Mets, Lyft, T-Mobile, and Chanel, helping them enhance customer engagement, drive sales, and build brand loyalty. As of December 2019, Teckst operates as a subsidiary of LiveVox, Inc.