LiveVox
LiveVox is a cloud-based contact center platform that facilitates over 14 billion interactions annually, catering to enterprises, business process outsourcers, and collections agencies. The company offers a comprehensive CCaaS solution that integrates omnichannel communications, customer relationship management, and workforce optimization, allowing clients to engage effectively with their customers through preferred communication channels. With 20 years of experience in cloud technology, LiveVox emphasizes risk mitigation and security, empowering businesses to adapt in a dynamic environment. Headquartered in San Francisco, LiveVox has a global presence with offices in several cities, including Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India. The company employs over 500 professionals dedicated to driving innovation and enhancing the customer and agent experience.
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2 past transactions
SpeechIQ
Acquisition in 2020
SpeechIQ, LLC is an artificial intelligence-driven speech analytics and quality assurance platform founded in 2015 and headquartered in Columbus, Ohio. The company specializes in providing advanced speech analytical solutions that enhance agent productivity through its user-friendly and cost-effective technology. As of January 2020, SpeechIQ operates as a subsidiary of LiveVox, Inc., further strengthening its position in the speech analytics market. The platform is designed to assist businesses in optimizing their operations by leveraging AI capabilities for effective quality management and performance analysis.
Teckst
Acquisition in 2019
Teckst, Inc. is a company that specializes in developing a text messaging platform designed to facilitate real-time, human-to-human communication between brands and their customers. Founded in 2014 and headquartered in New York, the platform enables businesses to send and receive text messages seamlessly, integrating with popular CRM systems such as Zendesk, Salesforce, and Microsoft Dynamics. This integration allows support agents and sales representatives to manage SMS and chat communications directly within their existing workflows, enhancing customer engagement and operational efficiency. Teckst's mobile application ensures that all messages sent on the go are recorded in the CRM for comprehensive visibility and tracking. The platform is utilized by various leading brands across multiple industries, including ESPN, Lyft, and T-Mobile, to drive sales, build customer loyalty, and improve brand engagement. In December 2019, Teckst became a subsidiary of LiveVox, Inc.
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