LiveVox
LiveVox is a next-generation cloud contact center platform that facilitates over 14 billion interactions annually. It serves enterprises, business process outsourcers, and collections agencies by offering a scalable, cloud-based architecture with integrated artificial intelligence capabilities. The platform enhances customer engagement through omnichannel communication, allowing clients to connect with their customers via preferred channels, including voice and virtual agents. LiveVox also provides customer relationship management and workforce optimization tools, which help organizations improve performance while managing compliance risks. With two decades of experience in cloud technology, LiveVox prioritizes effective engagement strategies and robust security measures, positioning itself as a leader in contact center innovation. The company, headquartered in San Francisco, employs over 500 individuals across multiple global offices.
SpeechIQ, LLC, founded in 2015 and based in Columbus, Ohio, specializes in artificial intelligence-driven speech analytics and quality assurance solutions. The company's platform is designed to enhance agent productivity and streamline quality management processes for businesses. As of January 2020, SpeechIQ operates as a subsidiary of LiveVox, Inc. The focus on providing an easy-to-use and cost-effective solution positions SpeechIQ as a key player in the field of speech analytics, catering to the needs of organizations looking to improve their operational efficiency and customer interactions.
Teckst, Inc. is a technology company based in New York that specializes in developing a messaging platform designed for real-time communication between brands and their customers. Founded in 2014, Teckst provides a solution that allows businesses to send and receive text messages seamlessly, integrating with popular customer relationship management (CRM) systems such as Zendesk, Salesforce, Oracle, and Microsoft Dynamics. This integration enables support agents and sales representatives to manage SMS and chat communications within their existing workflows. The platform includes a user-friendly dashboard that offers management analytics and control features, while a mobile application allows for on-the-go messaging that is automatically tracked within the CRM. Teckst serves a diverse range of industries and has notable clients, including ESPN, The New York Mets, Lyft, T-Mobile, and Chanel. As of late 2019, Teckst operates as a subsidiary of LiveVox, Inc.
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