LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
SpeechIQ, LLC, founded in 2015 and based in Columbus, Ohio, specializes in artificial intelligence-driven speech analytics and quality assurance solutions. As a subsidiary of LiveVox, Inc. since January 2020, SpeechIQ offers an advanced platform that enhances agent productivity through its user-friendly and cost-effective tools. The company focuses on delivering effective speech analytical solutions that help businesses improve their communication and quality management processes.
Teckst, Inc. is a New York-based company that provides a web-based platform for real-time text and mobile messaging between businesses and their customers. Established in 2014, Teckst enables seamless communication by integrating with various customer relationship management (CRM) systems, such as Zendesk, Salesforce, Oracle, and Microsoft Dynamics. This integration allows support agents and sales representatives to manage SMS and chat messages directly within their existing workflow. The platform also features a mobile app that ensures messages sent on the go are captured and tracked in the CRM for comprehensive visibility. Teckst serves a diverse range of industries and has partnered with notable brands like ESPN, The New York Mets, Lyft, T-Mobile, and Chanel, helping them enhance customer engagement, drive sales, and build brand loyalty. As of December 2019, Teckst operates as a subsidiary of LiveVox, Inc.
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