EasyVista

EasyVista S.A. is a global provider of IT service management solutions, headquartered in Noisy-le-Grand, France, with additional offices in New York. Founded in 1988, the company specializes in a cloud-based service management platform designed to streamline IT service delivery for enterprise users. Its key offerings include EV Service Manager, which facilitates the creation and deployment of services, and EV Self Help, a self-service solution aimed at reducing service requests. EasyVista caters to a diverse range of industries, including healthcare, higher education, financial services, manufacturing, and the public sector. The company focuses on enhancing the efficiency of IT operations, improving user experience, and lowering the overall cost of service delivery, thus helping organizations optimize productivity and customer satisfaction.

Jamal Labed

Co-Founder and Board Member

Evans Martin

Director Service and Support (North America)

7 past transactions

OTRS

Acquisition in 2024
OTRS Group is a leading provider of open-source software solutions, specializing in help desk and IT service management software. Its flagship products, OTRS Help Desk and OTRS ITSM, are available in 32 languages and are utilized by over 110,000 corporate groups globally. The OTRS ITSM software stands out as the first open-source enterprise IT service management tool compatible with ITIL V3. The company's service offerings extend beyond software, encompassing process design, implementation, customizations, application support, corporate security, and managed services. While OTRS has a broad international presence, it generates the majority of its revenue from clients in Germany.

Itexis

Acquisition in 2022
Itexis is an IT company that specializes in developing solutions for testing and analyzing the architectures of client environments, terminal systems, and web servers. The company creates performance metrics and graphic analysis software designed to enhance application quality of service through real-time corrective measures and monitoring. Utilizing artificial intelligence and pattern recognition, Itexis enables clients to recognize and interpret events as they occur, allowing for the anticipation, simulation, and identification of bottlenecks within application infrastructures.

Coservit

Acquisition in 2021
Coservit is a software vendor specializing in IT monitoring solutions aimed at enhancing the competitiveness of businesses. Its innovative software provides fast and accurate insights and reporting, enabling clients to optimize the use of their information technology. By supporting proactive management and preventative maintenance of IT environments, Coservit's offerings help organizations improve their operational efficiency and measure the availability of their business applications. This focus on optimizing IT resources allows clients to drive their business forward effectively.

Goverlan

Acquisition in 2021
Goverlan is a prominent provider of remote support and IT management software, catering to system administrators, engineers, helpdesk technicians, and IT departments across more than 110 countries and 17 industries. The company specializes in real-time support for desktops and servers, allowing IT teams to manage systems without interrupting users. Its software suite includes features such as incident management automation, background systems management, software deployment, and compliance automation. Goverlan's Reach solution is a self-hosted platform that can be quickly implemented with minimal requirements, ensuring a secure and efficient way for clients to address their IT challenges.

Knowesia

Acquisition in 2017
Knowesia is a company focused on the capitalization and transmission of knowledge, offering a software platform designed for the distribution of interactive user assistance and guidance procedures online. With a foundation that dates back 12 years, Knowesia has developed a comprehensive software package that enables users to model, collaborate, and transfer data seamlessly in the cloud. This platform serves a diverse range of industries, including telecom, media, outsourcing, health, and banking insurance, providing them with unified access to essential services for their operations. Knowesia's user base has grown significantly, boasting over 60,000 daily users who benefit from its innovative solutions.

Rift Technologies

Acquisition in 2013
Technologies has been pioneering web applications and solutions. InstallClick was one of the first products available for organizations wishing to automate software distribution from an end-user perspective; its subsequent development now provides solutions that are better recognized today as enterprise App Stores.

SAM UK

Acquisition in 2006
SAM UK, Ltd. provides software tools for information technology asset management, software asset management, desktop management, and information technology security.
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