EasyVista S.A. is a global provider of IT service management solutions, headquartered in Noisy-le-Grand, France, with additional offices in New York. Founded in 1988, the company specializes in a cloud-based service management platform designed to streamline IT service delivery for enterprise users. Its key offerings include EV Service Manager, which facilitates the creation and deployment of services, and EV Self Help, a self-service solution aimed at reducing service requests. EasyVista caters to a diverse range of industries, including healthcare, higher education, financial services, manufacturing, and the public sector. The company focuses on enhancing the efficiency of IT operations, improving user experience, and lowering the overall cost of service delivery, thus helping organizations optimize productivity and customer satisfaction.
OTRS Group is a leading provider of open-source software solutions, specializing in help desk and IT service management software. Its flagship products, OTRS Help Desk and OTRS ITSM, are utilized by over 110,000 corporate groups worldwide and support 32 languages. OTRS ITSM is noted for being the first open-source ITIL V3-compatible enterprise IT service management software. The company's offerings include process design, implementation, customizations, application support, corporate security, and managed services, with a significant portion of its revenue generated from IT services and support. Most of OTRS's revenue is derived from its operations in Germany.
Itexis
Acquisition in 2022
Itexis is an IT company focused on developing solutions for testing and analyzing client architectures, terminal systems, and web servers. The company specializes in creating performance metrics and graphic analysis software that enhances the quality of service for applications. Utilizing artificial intelligence and pattern recognition, Itexis enables clients to recognize and interpret events in real-time. This technology assists customers in anticipating, simulating, and identifying bottlenecks within their application infrastructure, thereby facilitating corrective measures and ongoing service improvement.
Coservit
Acquisition in 2021
Coservit is a software vendor specializing in IT monitoring solutions aimed at optimizing the use of information technology for businesses. Its software provides fast and accurate insights and reporting, which support proactive management and preventative maintenance of IT environments. By enhancing the efficiency of IT operations, Coservit enables clients to improve their competitiveness and effectively measure the availability of their business applications.
Goverlan
Acquisition in 2021
Goverlan is a prominent provider of remote support and IT management software, serving customers across over 110 countries and 17 industries. The company focuses on delivering solutions that empower IT teams to manage desktops and servers in real-time, ensuring minimal disruption to users. Its software features include incident management automation, background systems management, software deployment, directory management, and IT process automation. Goverlan's self-hosted solution, known as Reach, can be quickly implemented with minimal requirements, making it accessible for various IT professionals, including system administrators, engineers, and helpdesk technicians. By streamlining IT operations, Goverlan enables its clients to address technical issues efficiently and securely.
Knowesia
Acquisition in 2017
Knowesia is a business software platform focused on the capitalization and transmission of knowledge and know-how. It develops, publishes, and distributes a software package designed for interactive user assistance and guidance procedures. With over 60,000 daily users, Knowesia's platform supports various industries, including telecom, media, outsourcing, health, and banking insurance, by offering services such as modeling, collaboration, mobility, and cloud data transfer through a web portal. The company has a strong foundation, with research and development dating back 12 years, demonstrating its commitment to providing comprehensive solutions for operational efficiency.
Rift Technologies
Acquisition in 2013
Technologies has been pioneering web applications and solutions. InstallClick was one of the first products available for organizations wishing to automate software distribution from an end-user perspective; its subsequent development now provides solutions that are better recognized today as enterprise App Stores.
SAM UK
Acquisition in 2006
SAM UK, Ltd. provides software tools for information technology asset management, software asset management, desktop management, and information technology security.
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