Enghouse Systems

Aculab is a global leader in the communications industry, specializing in the provision of high-performance IP and media processing boards and software. With a strong focus on product quality and customer support, the company serves a diverse range of clients, including contact centers, financial institutions, cloud service providers, and government agencies. Aculab's technology enables multimodal voice, data, fax, and video solutions across IP, PSTN, and mobile networks, with applications spanning contact centers, voice recognition systems, messaging, conferencing, and unified communications. The company's commitment to excellence and responsiveness to customer needs has made it a trusted partner for businesses in over 80 countries worldwide.

NTW Software specializes in developing communication software solutions tailored for enterprises of all sizes. The company offers a modern video interpreting platform and provides integration services for CTI with popular systems like SAP and MS Dynamics. Its product lineup includes an operator console for Cisco, a busy alerting system, phone lock and lockout features, voice recording capabilities, and a self-care portal. Additionally, NTW Software focuses on ensuring high availability and offers tools for seamless rollout and integration of its services.

XConnect GmbH specializes in number portability management services for international telecommunications providers, including mobile operators, VoIP providers, metro network operators, and internet service providers. Established in 2000 and headquartered in Düren, Germany, the company facilitates the transfer of telephone numbers and voice data services among various carriers. XConnect's offerings include services related to telecommunication provider changes, number porting, call number assignment, and hosting, which enable providers to implement number portability features for their customers. In August 2014, the company rebranded from its former name, sms eSolutions GmbH, and it has operated as a subsidiary of Enghouse Systems Limited since November 2017.

Presence Technology, S.L. is a leading international provider of multi-channel customer engagement center (CEC) solutions tailored for contact centers. The company specializes in developing communication software that enhances resource optimization and improves communication efficiency between businesses and their customers. Its solutions can operate independently or integrate with existing PBX systems, minimizing the need for expensive equipment upgrades. Presence Technology has earned recognition for its innovation and quality, including awards for Unified Communications and WebRTC Product of the Year, and has been featured in Gartner's Magic Quadrant for Contact Center Infrastructure. With a diverse client base across various industries, Presence operates in Spain, the Americas, and South Africa, supported by a team of skilled professionals dedicated to delivering effective communication solutions.

CTI Group (Holdings) Inc. is an international company headquartered in Indianapolis, Indiana, specializing in electronic invoice processing and communications management software. The company operates through two main segments: Electronic Invoice Management and Call Accounting Management and Recording. The Electronic Invoice Management segment offers software solutions for electronic invoice presentment and analysis, catering to telecommunications service providers. Key products include the Analysis tool, SplitBill for identifying and allocating communication costs, and various reporting solutions aimed at small businesses and consumers. The Call Accounting Management and Recording segment features SmartRecord for service providers and the Proteus suite, which assists organizations in tracking communications for fiscal or legal purposes. Additionally, Proteus products cater to diverse users, including investment markets and small to medium-sized enterprises. CTI Group's solutions are designed to support VoIP, mobile, and converged telephony markets, providing both cost-saving opportunities and revenue-enhancing features.

Information Access Technology (IAT) specializes in communication technology services aimed at enhancing targeted communication campaigns across various industries. The company designs and implements outbound and Interactive Voice Response (IVR) messaging solutions tailored to meet the unique needs of its clients, thereby maximizing productivity in their contacting models. By offering hosted services, including predictive dialing and broadcast messaging, IAT enables organizations to streamline their communication processes. The company's focus on creating adaptable technology solutions allows for easier implementation and flexibility as businesses evolve, ensuring that their communication strategies remain effective and relevant.

CustomCall Data Systems, Inc. is a privately held company that specializes in providing billing, provisioning, and operational support system (OSS) workflow solutions. The company serves a variety of communication service providers, including those in the Voice over Internet Protocol (VoIP), cable television, IPTV, and wireless sectors. Through its comprehensive business process management services, CustomCall enables these providers to efficiently manage their operations and enhance their service delivery.

Trio Enterprise specializes in managing customer contacts and enhancing internal communication for companies. By providing services that streamline customer interactions, Trio Enterprise helps businesses improve their communication efficiency. The company develops telephony solutions that facilitate both external customer engagement and internal messaging, ensuring that employees can effectively manage their communications. Through its offerings, Trio Enterprise aims to support companies in optimizing their customer relationship management and enhancing overall operational effectiveness.