Enghouse Systems

Aculab is a global leader in the communications industry, specializing in the provision of high-performance IP and media processing boards and software. With a strong focus on product quality and customer support, the company serves a diverse range of clients, including contact centers, financial institutions, cloud service providers, and government agencies. Aculab's technology enables multimodal voice, data, fax, and video solutions across IP, PSTN, and mobile networks, with a portfolio that includes communication platforms, artificial answering machine detection, biometric technologies, gateways, and media processing solutions. The company's commitment to excellence and responsiveness to customer needs has made it a trusted partner for businesses in over 80 countries worldwide.

NTW Software is a developer of communication software designed for enterprises of all sizes. The company specializes in ITC software solutions, offering a modern video interpreting platform and CTI integration with widely used systems such as SAP and Microsoft Dynamics. Its product lineup includes an operator console for Cisco systems, a busy alerter, phone lock and lockout features, voice recording capabilities, and a self-care portal. Additionally, NTW Software provides a rollout tool and various interfaces to enhance communication efficiency and reliability in business environments.

Dialogic, Inc. specializes in cloud-optimized real-time multimedia processing solutions, offering a wide range of customizable applications and network infrastructure products. The company’s offerings include media server software, session border controllers, media gateways, and signaling controllers, among others. These products support various communication needs, such as voice over LTE, WebRTC solutions, and network functions virtualization. Dialogic serves a diverse clientele, including mobile and fixed operators, enterprise solution providers, and nearly 3,000 application developers, enabling them to build and deploy on agile networks. With a strong presence in the telecommunications sector, Dialogic has been recognized with multiple awards for its innovations in unified communications. Established in 1983, the company is headquartered in Milpitas, California, and operates globally with sales offices in multiple regions. As of 2019, it functions as a subsidiary of Enghouse Systems Limited.

XConnect GmbH is a telecommunications service provider based in Düren, Germany, specializing in number portability management for various carriers and service operators, including mobile operators, VoIP providers, and Internet service providers. Founded in 2000 and formerly known as sms eSolutions GmbH, the company rebranded to XConnect in August 2014. Its core services facilitate the movement of telephone numbers and voice data among telecommunications providers, supporting processes such as number porting and call number assignment. By offering these services, XConnect enables carriers to implement number portability features for their customers, enhancing flexibility in telecommunications. As of November 2017, XConnect operates as a subsidiary of Enghouse Systems Limited.

CTI Group (Holdings) Inc. is an international provider headquartered in Indianapolis, Indiana, specializing in intelligent electronic invoice processing and enterprise communications management software. The company operates primarily in two segments: Electronic Invoice Management and Call Accounting Management and Recording. The Electronic Invoice Management segment offers solutions for electronic invoice presentment and analysis, enabling telecommunications service providers to enhance customer self-care options. Key products in this segment include tools for invoice analysis, cost allocation, and dynamic reporting tailored for small businesses and consumers. The Call Accounting Management and Recording segment provides solutions for tracking and managing communications, including tools like SmartRecord for service providers and the Proteus suite for various users, including corporate and government entities. These robust, carrier-grade applications support VoIP, mobile, and converged telephony markets, delivering significant cost savings and revenue enhancement opportunities.

Information Access Technology specializes in communication technology services aimed at enhancing targeted communication campaigns across various industries. The company provides tailored outbound and interactive voice response (IVR) messaging solutions designed to align with the unique contacting models of its clients, thereby maximizing productivity. Their offerings include hosted services such as predictive dialing and broadcast messaging, which facilitate effective communication strategies. Additionally, Information Access Technology's adaptable technology solutions ensure ease of implementation and can be modified to accommodate the evolving needs of businesses.

CustomCall Data Systems, Inc. is a privately held company that specializes in providing billing, provisioning, and operational support system (OSS) workflow solutions. The company serves a variety of communication service providers, including those in the Voice over Internet Protocol (VoIP), cable television, IPTV, and wireless sectors. Through its comprehensive business process management services, CustomCall enables these providers to efficiently manage their operations and enhance their service delivery.

CosmoCom is a provider of unified, all-IP contact center solutions designed to meet the complex customer interaction management needs of businesses. Its flagship product, CosmoCall Universe, consolidates various communication channels and functions, enabling organizations to deliver self-service options through interactive voice and video response, as well as manage interaction history and outbound dialing. The platform supports features such as recording, quality monitoring, and integration with existing application environments. CosmoCom offers its technology for deployment either in-house or through hosted services provided by third parties. By creating a single unified customer communications platform that integrates all contact functions and personnel, including outsourcers and remote agents, CosmoCom aims to enhance operational efficiency and customer service for its clients.

Trio Enterprise specializes in managing customer contacts and enhancing communication for businesses. The company provides a range of services, including telephony solutions that facilitate customer interactions and internal communication among employees. By focusing on effective call and message management, Trio Enterprise aims to streamline communication processes, allowing companies to improve their customer engagement and operational efficiency.