ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

David Parsons

Senior Vice President, Global Alliances and Partner Ecosystem

53 past transactions

Authorium

Series A in 2023
Authorium automates complex processes and transforms traditional documents and files into interactive, actionable resources. We consolidate and replace legacy, siloed, and cobbled together applications with modern, cloud-based equivalents that are compatible with existing enterprise resource planning and mission-critical operational systems. In doing so, we unlock the value of data trapped in documents to enable everyone – from project specialists to CIOs to Deputy Administrators – to gain meaningful, mission-critical insights. The platform ensures comprehensive compliance, enhances cross-functional collaboration and visibility, dramatically increases efficiency, improves review and approval processes, and frees up staff time for higher-value work.

Tenon

Seed Round in 2023
Tenon is an advanced marketing solution designed to streamline marketing tasks for businesses. Tailored specifically for enterprise marketers, it offers ready-to-use templates, agile marketing tools, goal setting, and collaboration features. Tenon simplifies project planning and fosters team alignment to boost marketing effectiveness.

Noodle.ai

Series C in 2022
Noodle.ai offers pioneering business solutions in Enterprise Artificial Intelligence, a unique collaboration among business executives, process experts, and artificial intelligence technologies (e.g., machine learning, predictive data analytics, data science). The company creates and implements these solutions to solve complex business challenges and drive dramatic improvements in customer, product, and enterprise operations.

Fairmarkit

Series C in 2022
Fairmarkit is the only tail spend management solution that automates the sourcing process to help procurement teams be more efficient and save money. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Leveraged across a number of industries by innovative procurement departments, such as Snowflake, BT, Cabot Corporation, and Refinitiv, Fairmarkit aims to revolutionize the way organizations make purchases.

Harness

Series D in 2022
Harness is a continuous delivery-as-a-service platform for engineering and DevOps teams to release applications into production. Harness automates verifications, prioritizes what tests to run, determine the impact of changes, automate cloud costs, and much more. The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS. The company was founded in 2016 and is headquartered in San Francisco, California.

Loris

Series A in 2022
Loris empowers CX leaders to not only address issues proactively but also provide guidance to the rest of the business on ways to improve, by extracting insights from everyday customer conversations. This conversational intelligence gives you immediate answers to questions around what is causing customer friction and where are the gaps between customer expectations and how well your organization’s products and services are meeting them. Loris is headquartered in New York City and also has an office in Tel Aviv, Israel.

Genesys

Private Equity Round in 2021
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Benedict College

Corporate Round in 2021
One of the higher ranking historically black colleges (HBCU), Benedict College in Columbia, South Carolina is a place where African-American students can find camaraderie and success. A relatively small and cohesive school, Benedict College houses most of its students on campus. Students at Benedict may choose from more than 25 majors, which offer degrees in business, the humanities, education and the sciences, among others. Most impressive among these is the degree program in Physics, which has been ranked highly among African American colleges. That is not the only area in which Benedict gets a high ranking: for three years, the Benedict College Debate Team won 1st place at conferences of African American colleges. Benedict College’s student services also provide every type of support to insure student success. Whether a student needs a note-taker, peer tutoring or is interested in an internship or vocational rehabilitation, student services offers it. Financial aid is another way in which Benedict College supports student success, enabling those with limited finances to attend by supplying grants, scholarships, loans and work-study plans to those who qualify.

SafeBreach

Series D in 2021
SafeBreach is a pioneer in the emerging category of breach and attack simulation. The company's groundbreaking platform provides a “hacker's view” of an enterprise’s security posture to proactively predict attacks, validate security controls and improve SOC analyst response. SafeBreach automatically executes breach methods with an extensive and growing Hacker’s Playbook of research and real-world investigative data. SafeBreach is funded by Sequoia Capital, Deutsche Telekom Capital, Hewlett Packard Pathfinder and investor Shlomo Kramer.

ThreeKit

Series B in 2021
ThreeKit is a 3D product configuration and visualization platform that enables brands to create and manage beautiful visuals at scale. The platform combines innovation, expertise, and experience to deliver high-quality solutions that boost online customer engagement and conversions. It also enables businesses of any size to scale and automate beautiful product visuals across channels, both online and offline. ThreeKit allows companies to cost-effectively and easily create thousands of photorealistic, interactive 3D, and augmented reality visuals. The platform users can use the ThreeKit to create a 3D configurator, allowing consumers to make customizations in real-time. Threekit launched its flagship product, Virtual Photographer, a program that creates product images for e-commerce that look real but are completely computer-rendered. It was founded in 2005 and is headquartered in Chicago, Illinois, USA.

CareAR

Corporate Round in 2021
CareAR is an augmented reality support platform enabling service management teams to provide real-time access to expertise for their customers, employees, and field workers.

Mapwize

Acquisition in 2021
Mapwize is an indoor mapping platform for guiding people inside every building. The platform offers various benefits, including improved visitor experience, precise directions across multiple floors and multiple buildings, customized maps, restricted access to confidential information, and more. Mapwize was launched in 2014 by Mederic Morel and Mathieu Gerard. It is operated from Lille, Nord-Pas-de-Calais.

Swarm64

Acquisition in 2021
Swarm64 (swarm64.com) provides accelerators for relational databases that enable real-time analytics of high velocity data. Swarm64’s team is world-class in delivering FPGA acceleration and real-time database design. Founded in 2013, Swarm64 is backed by leading Norwegian and German venture investors. Swarm64 is a Norwegian company with operations in Berlin, Germany.

Uptycs

Series C in 2021
Uptycs is the leading cloud security platform for large hybrid cloud environments. We protect workloads wherever they run while extending security visibility from development to runtime. That’s why enterprises like PayPal, Comcast, and Nutanix rely on Uptycs to secure their mission-critical workloads. First-generation CNAPP solutions don’t have the data needed to manage and prioritize risk. With Uptycs, data is power! We have no trouble giving you deeper context so you can focus on what truly matters. Most CNAPPs can tell you if a vulnerable workload is exposed to the internet, but can they show you vulnerable packages running now, or three weeks ago, and if and how you were breached? Uptycs can. Uptycs brings teams together to optimize security operations, ensure compliance, and accelerate remediation across cloud workloads, containers, Kubernetes, and software pipelines — all from a single security console, policy framework, and data lake. Shift up your cybersecurity with Uptycs. Learn how at: https://www.uptycs.com

LightStep

Acquisition in 2021
LightStep mission is to deliver confidence at scale for those who develop, operate, and rely upon today’s powerful software applications. LightStep analyzes 100% of unsampled transaction data from highly-distributed, large-scale production software to produce complete end-to-end traces and robust metrics that explain performance behaviors and accelerate root cause analysis. LightStep is backed by Sequoia, Redpoint, and Altimeter. We are headquartered in San Francisco, CA. For more information, visit http://lightstep.com.

AppOmni

Series B in 2021
AppOmni is the leading provider of SaaS security. AppOmni provides unprecedented data access visibility, management, and security of SaaS solutions, enabling organizations to secure mission-critical and sensitive data. Its patented technology deeply scans APIs, security controls, and configuration settings to evaluate the current state of SaaS deployments and compare against best practices and business intent. With AppOmni, organizations can establish rules for data access, data sharing, and third-party applications that will be continuously and automatically validated. The company’s leadership team brings expertise and innovation from leading SaaS providers, high tech companies, and cybersecurity vendors. Backed by Cisco Investments, Salesforce Ventures, ServiceNow Ventures, Scale Venture Partners and more, AppOmni was recently named as a PURE CYBER 100 “Companies To Watch In 2023” and one of CyberTech 100’s Companies for 2022. The company has been recognized as a Dark Reading Cyber Security Vendor to Watch and a SINET16 Innovator.

Intellibot.io

Acquisition in 2021
Intellibot is an Artificial Intelligence (AI) company with end-to-end products and service offering designed for the modern business. With its proprietary AI-enabled Robotic Process Automation (RPA) platform, which incorporates many next-generation features such as machine learning, natural language processing, name entity extraction and computer vision, Intellibot simplifies the lifecycle of RPA deployment through a reliable, easy-to-use and extensible platform architecture. Intellibot enables organizations to create their own software robots, that are easily trainable, secure, flexible and reliable and can work on an enterprises’ day to day business processes, thus, becoming the digital workforce of the organization. Intellibot uses Natural Language Processing (NLP) to improve the efficiency of processes and positively impact the business. Its complex search capabilities eliminate ineffective results and its semantic search provides results that are exactly what the customers are looking for. It helps businesses implement natural language search on their own platform, and is compatible with multiple channels, including on-site, voice and chatbot. Intellibot’s entity extraction capability seeks to locate and classify elements in text into definitive categories thereby completely eliminating the need for any human intervention. Intellibot is poised to make a disruptive entry through its AI offerings as its analytics expertise and quality of algorithms and data can scale across enterprise-wide information and knowledge needs.

Element AI

Acquisition in 2020
Element AI is an artificial intelligence company that gives organizations unparalleled access to cutting-edge technology. The company launches and incubates advanced AI-First solutions in partnership with large corporations. They deliver AI software products that augment decisions to make your business stronger, safer, and more agile. Element AI allows accelerating the deployment and commercialization of solutions that meet customer needs for the operationalization of AI while continuing to develop AI products. It maintains a strong connection to academia through research collaborations and takes a leadership position in policy-making around the impact of technology on society. The has built an AI systems integrator of sorts to help other companies develop and implement artificial intelligence solutions and Accenture’ for machine learning, neural network-based solutions, and computer vision applications.

Split Software

Series C in 2020
Split Software is a feature delivery platform that builds better software for engineering teams to build impactful products. Its feature delivery platform pairs the speed and reliability of feature flags with data to measure the impact of every feature. Engineering teams at Twilio, Salesforce, and WePay use Split to reduce software development cycle time, mitigate release risk, and create a data-driven culture to maximize impact. Founded in 2015, Split is based in Redwood City, California with offices in Boston and Argentina. It is backed by Lightspeed Venture Partners, Accel Partners, and Harmony Partners.

MariaDB

Series C in 2020
MariaDB is a new generation database company whose products reach more than a billion users through Linux distributions and have been downloaded over one billion times.

Sweagle

Acquisition in 2020
Sweagle is a configuration data management company, focused on the management, security, and validation of configuration data files from across enterprise application estates. It believes that proper governance of config data is vitally important to the operational success of organizations’ application estates, and yet it’s rarely given the resource and investment it should. Automation is key for DevSecOps and Sweagle allows its customers to focus their DevOps team on what they do best – delivering value to the business. Sweagle operates over 100 tenants and more than 80 customer environments globally, across the banking, telecom and ecommerce industries.

Loom Systems

Acquisition in 2020
Loom Systems’ patent-pending AIOps solution predicts and solves IT incidents in enterprises undergoing a digital transformation or cloud migration. It predicts IT issues before they impact customers and enrich alerts with insights and resolutions in plain English. This not only keeps operations running smoothly and improves business productivity, but also alleviates the tedium of reading logs and frees up time for operations to concentrate on higher-value IT tasks. Loom Systems was founded in 2015 and is based in San Francisco, California.

Fairchild Resiliency Systems

Acquisition in 2019
Fairchild Resiliency Systems seeks to advance resiliency for their clients through innovative software and consulting solutions. Fairchild has been and strives to continue to be a disruptive force for positive change in the Business Continuity and Disaster Recovery industry. Their mission is to elevate the level of effectiveness and efficiency at which their clients respond to and recover from disasters. They are driven by a passion for customer service that guides the design of their software and underpins their approach to the unique strategic solutions they collaboratively implement for their clients. By continuously challenging the notion of what’s possible, they are able to evolve and adapt their products and services to not only overcome the challenges faced by their clients, but to propel them to new levels of performance.

Nuvolo

Series B in 2019
Nuvolo is an EAM platform that delivers a simple, intuitive, and user-friendly online and offline mobile experience. It is revolutionizing enterprise asset management by innovating on ServiceNow, an enterprise cloud platform. The company’s vision is to be the global leader in cloud-based EAM, powered by a culture of innovation and a relentless commitment to customer service. Fully optimized for growing, mobile workforces worldwide, Nuvolo delivers a simple, intuitive, and user-friendly online and offline mobile experience. It was founded in 2013 and is headquartered in Paramus, New Jersey with offices throughout the U.S. and internationally in London and Pune, India.

Appsee

Acquisition in 2019
Appsee was founded in 2012 and based in Tel Aviv. Appsee is being used by hundreds of companies that leverage our SaaS plarform to optimize their mobile apps. Their customers include companies from a wide range of industries such as travel, news, gaming and real estate.

Skymind

Series A in 2019
Skymind Inc. is a business intelligence and enterprise software company based in San Francisco, California, founded in 2014. The company specializes in developing solutions that classify, cluster, and predict outcomes across various data types, including text, images, video, time series, and sound, to identify patterns that can influence business decisions. Skymind is known for its open-source deep-learning framework, Deeplearning4j, which is designed for use in production environments, and ND4J, a scientific computing library optimized for performance and minimal memory usage. In addition to its core offerings, Skymind's technologies enable businesses to leverage advanced analytics and machine learning to enhance their operational efficiency and decision-making processes.

Skymind

Series A in 2019
Skymind Inc. is a business intelligence and enterprise software company based in San Francisco, California, founded in 2014. The company specializes in developing solutions that classify, cluster, and predict outcomes across various data types, including text, images, video, time series, and sound, to identify patterns that can influence business decisions. Skymind is known for its open-source deep-learning framework, Deeplearning4j, which is designed for use in production environments, and ND4J, a scientific computing library optimized for performance and minimal memory usage. In addition to its core offerings, Skymind's technologies enable businesses to leverage advanced analytics and machine learning to enhance their operational efficiency and decision-making processes.

Workato

Series B in 2018
Workato is an intelligent automation platform designed to automate work in businesses. It enables businesses and IT to integrate their apps and automate complex business workflows with security and governance. It helps businesses create powerful, business-critical integrations between cloud apps in minutes.

FriendlyData

Acquisition in 2018
FriendlyData helps enterprise companies make data accessible for non-technical people by providing natural language interface to databases. FriendlyData is a San Francisco-based enterprise software company backed by 500 Startups and other Silicon Valley investors.

MariaDB

Series C in 2018
MariaDB is a new generation database company whose products reach more than a billion users through Linux distributions and have been downloaded over one billion times.

Parlo

Acquisition in 2018
Parlo builds smarter bots for smarter enterprises—bots that employ cutting-edge machine learning to seamlessly integrate with your business. Our one-of-a-kind natural language understanding engine, Broca, learns by doing and continuously trains itself. Parlo-powered chatbots understand complex intents and respond in your business's unique language. They'll support your human workforce, delight your customers, and save your enterprise time and money. It's a digital workforce that really works. Parlo’s cutting-edge NLU engine breaks down complex language and executes contextually relevant business requests. Using neural semantic models, Parlo continuously trains itself, saving the enterprise valuable time and resources spent on routine tasks.

SkyGiraffe

Acquisition in 2017
SkyGiraffe is a full-stack enterprise mobility platform. Their platform mobilizes back-end data to enable enterprise employees to manage business processes natively on iOS, Android, and Web. With a secure, code-free platform, SkyGiraffe extends enterprise data directly to mobile devices and provides customized, job-specific micro-moments that can read and write-back real-time data to existing backend systems. Backed by SGVC, Trilogy Equity Partners, Microsoft Ventures, 500 Startups and enterprise software angels, SkyGiraffe is based in San Mateo, CA with R&D in Israel.

Digital Telepathy

Acquisition in 2017
Digital Telepathy is on a mission to improve the design of the web by providing simple products and services that benefit any website and their users. For the last 13 years their collaborative team has hand-crafted many useful products. SlideDeck (www.slidedeck.com), The Hello Bar (www.hellobar.com), and Filament (www.filament.io) are democratizing web design by making it easier to have great user engagement. Digital Telepathy also provides professional services to to startups and brands who recognize that design is a competitive advantage. Their Objectives-Based Design Process that allows them to evolve website design over time with an iterative approach. They align design strategies with business metrics and validate the results to ensure each project makes a positive difference.

Nuvolo

Series A in 2017
Nuvolo is an EAM platform that delivers a simple, intuitive, and user-friendly online and offline mobile experience. It is revolutionizing enterprise asset management by innovating on ServiceNow, an enterprise cloud platform. The company’s vision is to be the global leader in cloud-based EAM, powered by a culture of innovation and a relentless commitment to customer service. Fully optimized for growing, mobile workforces worldwide, Nuvolo delivers a simple, intuitive, and user-friendly online and offline mobile experience. It was founded in 2013 and is headquartered in Paramus, New Jersey with offices throughout the U.S. and internationally in London and Pune, India.

BuildOnMe

Funding Round in 2017
BuildOnMe is a product company that harnesses the power of Artificial Intelligence to supercharge cloud applications built on the ServiceNow platform. BuildOnMe is a certified ServiceNow Technology and Services Partner. BuildOnMe products include: BuildOn Claims, a full life-cycle claims processing product built on the ServiceNow platform that is infused with artificial intelligence powered by IBM Watson. BuildOn Bot (Bob), a natural language chatbot built into ServiceNow's IT and HR Service Portals to enable Tier 0 resolution of IT and HR cases. The artificial intelligence behind Bob is powered by IBM Watson. Alec, an artificial intelligence powered solution for handling unstructured data in cases submitted to IT and HR service centers. Alec uses IBM Watson for natural language processing of cases for auto-categorization, language translation, and tone analysis for auto-assignment of urgency and priority.

Qlue

Acquisition in 2017
Qlue has transformed from a tech startup to a comprehensive smart city provider company in Indonesia. Driven by the mission to accelerate positive changes worldwide, they have built a platform consisting of technology products leveraging workforce management, artificial intelligence, and internet offerings. Three years working industry.

MapAnything

Series B in 2017
Founded in 2009, MapAnything is a location services company for your Salesforce data. Its mission is to become the world’s leading business platform for “Where” software. MapAnything provides a suite of “Where” apps and platform services to drive productivity and planning across multiple use cases. With more than 1,400 customers globally, ranging in all sizes and industries from small businesses to international enterprises, MapAnything is a Gold Salesforce App Innovation Partner. It is the recipient of Ventana Research’s 2016 Technology Innovation Award for Location Analytics and has been named a Customer’s Choice – Highly Reviewed App by users of Salesforce.

DxContinuum

Acquisition in 2017
DxContinuum offers analytics solutions that gather predictive insights based on enterprise big data and other information sources. Founded by seasoned analytics professionals who had worked in companies such as FICO, Oracle, HP, and Informatica, DxContinuum's analytics solution gathers predictive insights based on enterprise 'big data' and more. The goal is to enable business users to derive such insights, without having to request IT or a data scientist. The solution generates a predictive model in a continuous adaptive manner, eliminating the need for a service-driven approach to maintaining such a solution. The insight is offered in the context of the business application, making it easy for business users to consume it. DxContinuum launched the first solution, DxCSalesSuite, in 2013. Available as a SalesForce.com certified solution from AppExchange, DxCSalesSuite resolves the predictability challenge for sales. With DxCSalesSuite, sales professionals continuously forecast winnable opportunities with 85% accuracy, get clear visibility on winnable opportunities, focus on the right ones, and increase revenues. DxContinuum was founded in 2012 and is headquartered in Fremont, California, United States.

MobiChord

Seed Round in 2016
MobiChord is a revolutionary, subscription-based software provider of Technology Expense Management solutions on the ServiceNow Platform. MobiChord extends the ServiceNow Platform to manage Mobile, Voice & Data, and Cloud assets, expenses, and services helping customers to preserve and generate budget, become more productive, and get full visibility into their technology management programs. MobiChord has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company. MobiChord gratefully serves enterprise customers and managed service providers globally.

BrightPoint Security

Acquisition in 2016
The BrightPoint Sentinel can help solve one of the biggest challenges facing security and fraud prevention teams today, that challenge is the overwhelming amount of information that they need to analyze and digest on a daily basis to understand if they are currently a victim of a specific cyber threat or if they will be a victim of a specific cyber threat. BrightPoint Security provides an automation and collaboration platform that automates the process of collecting, analyzing, correlating and sharing information on current and emerging cyber-threats and fraud intelligence. BrightPoint Security's platform increases operational efficiency by automating the tasks of discovering if you have been breached by correlating external and internal threat information against your network infrastructure data, and allowing you to quickly move into incident response. The time to resolution and prevention of a security incident is dramatically reduced through secure and anonymous collaboration ensuring control, privacy and protection of your shared information. BrightPoint Security understands that the security of your data is critical and your data should not leave your controlled environment. All of the proprietary information that you need to analyse to understand if you are or will be vulnerable to a security threat, stays within your network. You have control of all the data that you wish to share and only a STIX/TAXII message is used to transfer information in the collaboration environment. With BrightPoint Security you can reduce discovery time, reduce remediation time and reduce your overall risk to cyber-threats by receiving early warning of emerging cyber threats and fraud intelligence within an automated and collaborative environment.

ITapp

Acquisition in 2016
ITapp offers hybrid cloud management software that allows customers to consume public cloud while keeping data private and secure. It's flagship product AppCenter transforms IT to next generation cloud services broker and delivers IT services from an enterprise appstore on internal and external clouds. And does so at 80% less time and cost than the solutions from bigger vendors. It makes your Dev & QA more productive and provides them their dev & QA environments at a click of a button or via APIs. And does so with 65% less spend on external clouds such AWS, Azure and increasing utilization on internal infrastructure (VMware, OpenStack, Xen) by 50% or more.

Nuvolo

Seed Round in 2015
Nuvolo is an EAM platform that delivers a simple, intuitive, and user-friendly online and offline mobile experience. It is revolutionizing enterprise asset management by innovating on ServiceNow, an enterprise cloud platform. The company’s vision is to be the global leader in cloud-based EAM, powered by a culture of innovation and a relentless commitment to customer service. Fully optimized for growing, mobile workforces worldwide, Nuvolo delivers a simple, intuitive, and user-friendly online and offline mobile experience. It was founded in 2013 and is headquartered in Paramus, New Jersey with offices throughout the U.S. and internationally in London and Pune, India.

MuleSoft

Series G in 2015
MuleSoft makes it easy to connect the world’s applications, data, and devices. They provide a software platform that enables organizations to easily build application networks using APIs. APIs are the digital glue that allows applications to talk to each other and exchange data. Their flexible, unified platform connects nearly any application or system by leveraging APIs to quickly and securely share data, regardless of format or source, in application networks. It was founded in 2006 and is headquartered in San Francisco, California,.

Intreis

Acquisition in 2015
Let’s take a stand against bad processes, the enemy of service excellence, employee engagement & productivity, and workplace happiness.

Neebula

Acquisition in 2014
Neebula’s Service Availability Management software improves IT performance and availability through an automated and unified approach to mapping business services which is 20 times faster and 80 percent lower cost compared to traditional solutions. Engineered for SaaS delivery, Neebula encourages IT organizations to shift from monitoring data center silos (servers, network, storage, applications) to managing end-user business services (examples: CRM, billing, tax payment, fund transfer services). Believing that effective IT “Starts with the Map,” Neebula’s unique technology automatically creates and maintains a run-time map of business services including underlying physical, virtual, network, and storage infrastructure.

Numerify

Series A in 2013
Trusted by leading brands, including 12 Fortune 500 enterprises, Numerify's System of Intelligence helps IT organizations plan, build, and run the systems that power more than $500B of commerce and achieve measurable ROI by becoming more efficient and agile while reducing risk and disruptions.
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