8Flow develops an enterprise-grade self-learning platform that automates customer support workflows. Its platform analyzes agent actions, identifies repetitive tasks, and generates automation across various systems like ticketing platforms, business apps, spreadsheets, databases, and CRMs.
Logik.io
Acquisition in 2025
Logik.io develops high-performance headless configuration technology for enterprise businesses. Its platform eliminates operational limitations of traditional configurators, streamlining complex selling processes and enabling omnichannel e-commerce sales.
Moveworks
Acquisition in 2025
Moveworks is a cloud-based AI platform for enterprises that automates IT support and related administrative tasks. The platform autonomously handles requests such as ordering hardware, provisioning software and account access, locating colleagues and conference rooms, checking ticket status, and obtaining software licenses, all through conversational interfaces. It integrates with enterprise chat tools like Slack to interact with users and trigger automated workflows. The solution uses a Reasoning Engine that combines public and proprietary large language models to interpret complex requests, execute multi-step processes, and adapt from past interactions. It surfaces information and automates tasks across multiple systems with an agentic AI assistant that enables conversational automation across business functions. Moveworks was founded in 2016 and is headquartered in Mountain View, California, with an additional office in Culver City, California.
Quality 360
Acquisition in 2025
Quality 360 solution enables producers to proactively detect and handle quality issues at all stages of production and service delivery, including source identification, containment, corrective action, and resolution.
CueIn unifies customer support data from diverse sources onto a single platform. It uses generative AI to answer varied queries, enhancing efficiency for customer experience teams by providing real-world conversation insights. The company focuses on improving observability and control over generative LLM-based chatbots to streamline customer support operations.
Island is a cybersecurity company that specializes in enterprise browser solutions. It offers a web browser tailored for businesses, enabling secure and efficient work environments. Island's platform provides organizations with comprehensive control, visibility, and governance over their online activities, enhancing performance and minimizing cybersecurity risks. The company fosters a collaborative work culture, valuing integrity, quality, and honesty in its interactions with clients.
Halcyon is a cybersecurity company specializing in ransomware protection for enterprise clients. Its platform combines pre-execution detection, behavioral modeling, and deception techniques to provide layered security, resiliency, recovery, and isolation capabilities.
Oyster provides a distributed talent enablement platform that enables companies to hire employees anywhere and administer locally compliant payroll and benefits for international staff, addressing the complexities of full-time employment across borders. The platform supports hiring, payroll, and benefits globally for distributed teams, delivering reliable payroll and local perks while maintaining compliance. Founded in January 2020 by Tony Jamous and Jack Mardack, Oyster operates as a fully remote company with a globally distributed workforce.
Mission Secure
Acquisition in 2024
Mission Secure, Inc. is a cybersecurity firm specializing in the protection of operational technology and control systems for critical industries such as oil and gas, power, chemicals, and defense. Established in 2014 and headquartered in Charlottesville, Virginia, with additional offices in Houston, Texas, and Cheltenham, United Kingdom, the company has developed the MSi Platform, which provides comprehensive cyber defense solutions. This platform integrates features such as visibility, segmentation, protection, threat hunting, and incident response, thereby delivering robust security against cyber threats, supply chain risks, and insider attacks. Mission Secure’s offerings are designed to be user-friendly, allowing non-IT professionals to effectively manage and deploy cybersecurity measures, ensuring that essential operations remain safe and uninterrupted. The company has formed a strategic partnership with Comodo Cybersecurity to enhance its service capabilities.
Neuron7.ai
Series B in 2024
Neuron7.ai offers an AI-driven service intelligence platform that enables enterprises to make accurate service decisions at scale by delivering rapid service predictions. The platform ingests and analyzes signals from both structured and unstructured enterprise data and incorporates input from subject matter experts to produce actionable insights. It is positioned as a resolution intelligence solution for service leaders, helping them meet crucial metrics and drive meaningful business outcomes through data-informed decisions.
Galileo.ai is a technology company specializing in AI application management. It offers a suite of services including development, testing, monitoring, and security for AI applications. The core product is an AI platform designed to enhance machine learning processes by automatically identifying errors and data gaps, thereby improving efficiencies, reducing costs, and mitigating biases across various industries such as healthcare, finance, and insurance.
Logik.io develops high-performance headless configuration technology for enterprise businesses. Its platform eliminates operational limitations of traditional configurators, streamlining complex selling processes and enabling omnichannel e-commerce sales.
xtype automates deployment and release processes for ServiceNow platforms, enhancing productivity, security, and compliance. It offers real-time oversight across environments and streamlined development processes.
TechWolf develops an AI-based talent intelligence platform that automatically monitors employees' skills based on HR data and digital work activity. Its software provides organizations with real-time insights into workforce skills, skill gaps, and future talent needs.
Tenon is a marketing technology company offering a native marketing automation platform for enterprise marketing teams. The platform helps streamline campaigns and align marketing with sales, while enabling management of marketing activities within existing infrastructure, including on the ServiceNow platform, to improve coordination and measure business impact. It provides ready-to-use templates, agile tools, goal setting, and collaboration features to simplify project planning and foster team alignment, ultimately boosting marketing effectiveness.
Scale AI develops a platform that provides training and validation data for artificial intelligence applications. Its products include advanced annotation tools for images, videos, text, documents, and 3D sensor data, serving sectors such as autonomous vehicles, retail, conversational AI, robotics, AR/VR, and document processing.
Intella
Acquisition in 2024
Intella is a unit of Advance Solutions Corporation that provides a natural extension.
4Industry
Acquisition in 2024
4Industry builds innovative applications on the ServiceNow platform that digitizes, improve and transform manufacturing processes.
Neuron7.ai
Venture Round in 2024
Neuron7.ai offers an AI-driven service intelligence platform that enables enterprises to make accurate service decisions at scale by delivering rapid service predictions. The platform ingests and analyzes signals from both structured and unstructured enterprise data and incorporates input from subject matter experts to produce actionable insights. It is positioned as a resolution intelligence solution for service leaders, helping them meet crucial metrics and drive meaningful business outcomes through data-informed decisions.
UltimateSuite
Acquisition in 2023
UltimateSuite is a company focused on enhancing organizational efficiency through automation and innovative solutions. It specializes in workforce intelligence and offers a task mining platform that provides automated business process analysis. By analyzing internal processes and tasks, UltimateSuite enables businesses to identify opportunities for improvement and implement strategies that enhance operational efficiencies. The company's approach emphasizes delivering insights that are proven to yield return on investment, helping organizations achieve their objectives and optimize their operations effectively.
ANSR
Venture Round in 2023
ANSR is a leading provider of consulting services focused on establishing and operating Global Capability Centers (GCCs) for multinational corporations. The company specializes in developing technology and innovation capabilities in regions such as India and Eastern Europe. ANSR offers comprehensive end-to-end solutions for businesses looking to set up captive service centers. Its platform facilitates the creation of fully integrated, in-house centers by providing enterprise-ready services in talent acquisition, workspace management, human resources, operations, and payroll. By utilizing a proprietary as-a-service model, ANSR helps clients mitigate risks associated with building globally distributed teams while eliminating the need for substantial upfront investments.
Catalyst Software
Venture Round in 2023
Catalyst Software Corporation, headquartered in New York, develops an intuitive customer success platform designed to enhance customer experience and reduce churn for businesses. As a Software-as-a-Service (SaaS) provider, it offers a comprehensive suite of features including analytics, workflow automation, product usage tracking, and a task manager that consolidates various communication tools into a single interface. The platform allows users to log customer interactions automatically, create 360º profiles, and manage campaigns and account segmentation effectively. Additionally, it integrates with other SaaS applications to provide a unified dashboard that facilitates data-driven decision-making around customer success. Catalyst aims to empower teams to identify expansion opportunities and drive recurring revenue growth by aligning strategic actions with customer objectives. Founded in 2016, the company is now part of Totango.
Veza is the data security platform that helps users use and share their data safely. It makes it easy to understand, manage, and control who can and should take what action on what data. It organizes authorization metadata across identity providers, data systems, cloud service providers, and applications, all to address the toughest data security challenges of the modern era.
The company is funded by top-tier investors including Accel, Bain Capital, Ballistic Ventures, Blackstone, GV, Norwest Venture Partners, and True Ventures.
Logik.io develops high-performance headless configuration technology for enterprise businesses. Its platform eliminates operational limitations of traditional configurators, streamlining complex selling processes and enabling omnichannel e-commerce sales.
Authorium
Series A in 2023
Authorium automates complex processes by transforming traditional documents into interactive resources. Its platform consolidates legacy applications, ensuring comprehensive compliance, enhancing collaboration, increasing efficiency, and improving review processes. This enables government agencies to gain meaningful insights, optimize operations, and free up staff time for higher-value work.
G2K develops smart solutions for more security and intelligent data management.
Tenon is a marketing technology company offering a native marketing automation platform for enterprise marketing teams. The platform helps streamline campaigns and align marketing with sales, while enabling management of marketing activities within existing infrastructure, including on the ServiceNow platform, to improve coordination and measure business impact. It provides ready-to-use templates, agile tools, goal setting, and collaboration features to simplify project planning and foster team alignment, ultimately boosting marketing effectiveness.
Immuta, Inc. is a data security company that specializes in providing organizations with a platform for managing data privacy, security, and access control. The Immuta Data Security Platform enables users to discover and classify sensitive data, implement access control policies, and monitor data usage without the need for coding. This automated data governance solution supports self-service access to data while ensuring compliance with various regulations. Immuta is utilized by a diverse range of industries, including finance, healthcare, government, and manufacturing, to facilitate cloud migration and secure collaboration. Founded in 2014 and headquartered in College Park, Maryland, with additional offices in Boston, Massachusetts and Columbus, Ohio, Immuta has established itself as a trusted partner for Fortune 500 companies and government agencies worldwide.
Craft is a data and analytics platform that leverages machine learning to create a comprehensive "Source of Truth" on companies and the global economy. By aggregating financial, operational, and human capital data from a multitude of sources, Craft offers detailed sector and company profiles that cater to a wide range of organizations, from startups to large corporations. The platform features tools such as signal alerts, trend analysis, and benchmarking to help users monitor and optimize their supply chains and enterprise ecosystems. Its cloud-based portal is designed to seamlessly integrate into existing workflows, enabling clients to access valuable insights and compare key metrics across various companies worldwide.
Nobl9 is a Boston-based software reliability platform company founded in 2019 (formerly Meshmark) that delivers software-defined service level objectives to unify development, operations, and reliability. Its platform helps software developers, DevOps, and site reliability engineers deliver reliable features faster by connecting monitoring, logging, and tracing data to user satisfaction and business KPIs, enabling better alignment between engineering and business goals.
OneSignal
Series C in 2023
OneSignal is a customer messaging platform that enables businesses to deliver personalized push notifications across multiple channels, including mobile apps and websites. Utilizing machine learning algorithms, OneSignal optimizes message delivery times and targets the right audiences, facilitating meaningful customer connections.
Snyk
Corporate Round in 2023
Snyk Ltd., established in 2015, specializes in a Software as a Service (SaaS) platform that enhances application security. It focuses on identifying, rectifying, and monitoring known vulnerabilities across critical components of modern applications, including code, open-source libraries, containers, and infrastructure as code. Snyk's offerings, such as Snyk Code (static application security testing), container vulnerability management, and application security management, integrate seamlessly with developers' workflows, improving security posture, productivity, and collaboration. With over 1,200 global customers, including industry leaders like Google and Salesforce, Snyk is recognized for its developer-first approach and strategic partnerships.
Proven Optics
Corporate Round in 2023
Proven Optics develops and offers financial management toolsets and SaaS platform-based software, along with IT consulting services for organizations. The company builds business and cost management software comprising a suite of financial applications. Its data-driven platform combines key metrics with context and insight to give IT and finance professionals the analytics needed to exercise financial control and make informed decisions.
15Five
Private Equity Round in 2022
15Five, Inc. is a performance management platform that aims to enhance employee engagement, performance, and retention within organizations. Founded in 2011 and headquartered in San Francisco, with additional offices in Raleigh and New York, the company provides a suite of tools designed to facilitate continuous feedback and coaching. Its offerings include employee appreciation software, one-on-one meeting agendas, and a comprehensive 360° performance review system. The platform also features metrics and trends tracking, custom report generation, and integration with popular communication tools. With a focus on data-driven insights and human-centered principles, 15Five enables HR leaders and managers to foster a culture of ongoing feedback and development. The platform is utilized by over 3,500 organizations globally, including notable companies like Credit Karma and HubSpot.
Era Software
Acquisition in 2022
Era Software specializes in observability data management, providing modern IT and security organizations with tools to efficiently route, ingest, store, and analyze vast amounts of data for actionable insights. The company’s platform, EraSearch, simplifies the management of log data in real-time while significantly reducing costs compared to traditional solutions. As enterprises face challenges in handling exponentially growing data volumes, Era Software addresses critical visibility gaps that can arise from data collection limitations. Additionally, the company has developed a time-series database tailored for machine learning and anomaly detection, which resolves issues of scale, performance, and cost associated with modern application architectures, including cloud, containers, and microservices. By offering unified access to data, Era Software facilitates faster collaboration and innovation among IT teams.
Noodle.ai
Series C in 2022
Noodle.ai specializes in Enterprise Artificial Intelligence solutions. It collaborates with business executives, process experts, and AI technologies to create innovative solutions that address complex business challenges and enhance customer, product, and enterprise operations.
Fairmarkit
Series C in 2022
Fairmarkit is a Boston‑based company that offers a SaaS platform for tail spend management. The platform is ERP‑agnostic and automates procurement for small to medium purchases by using machine learning to analyze unstructured spend data. It provides automated request‑for‑quotation workflows, vendor recommendations, price benchmarking, trend analysis, and risk identification. By delivering these capabilities in a single, cloud‑based solution, Fairmarkit helps procurement and supply‑chain teams reduce manual effort, increase competitive bidding, and realize savings across their tail spend.
Hitch Works
Acquisition in 2022
Hitch is a SaaS-based talent mobility platform for the enterprise that accelerates the productivity and performance of existing talents.
The platform helps companies become more inclusive, adaptive, and innovative by connecting the right talent with the right tasks based on skills, experiences, and career aspirations. Its AI-powered solution enables upskilling and reskilling, dynamic teaming, and fosters a culture of learning and growth while accelerating productivity and performance.
Edge Delta
Series B in 2022
Edge Delta Inc. is a technology company that specializes in artificial intelligence-based software for data analysis and security services. Founded in 2018 and headquartered in Seattle, Washington, the company offers an observability automation platform that enables DevOps, Developer, and Site Reliability Engineering (SRE) teams to efficiently monitor and manage data without the need to replicate or transmit sensitive datasets. By employing federated learning, Edge Delta's software processes data at the source, enhancing security while providing valuable analytics. The platform captures and shapes data in-flight, automatically detecting anomalies and summarizing log data to identify operational and security incidents. This innovative approach helps clients mitigate blind spots, control costs, and adapt to data growth, moving beyond the limitations of traditional centralized systems.
Loris develops a conversational artificial intelligence platform that helps customer-experience leaders extract insights from everyday customer conversations. The system provides immediate answers about what causes customer friction and where there are gaps between customer expectations and products or services. It also enables monitoring of conversations around harassment and other charged topics and educates employees on how to handle conversations about performance, human relations, upset customers, diversity and inclusion, supporting improvements in internal culture and in training sales and customer care teams. The company is based in New York City and has an office in Tel Aviv, Israel.
Harness is a software company that provides a continuous delivery-as-a-service platform designed to automate and streamline the end‑to‑end software development lifecycle. Leveraging artificial intelligence and machine learning, the platform offers AI‑driven pipeline automation, real‑time delivery analytics, automated verification, intelligent testing, security orchestration, and cloud cost management. It supports modern cloud environments, containers, and orchestration tools such as Kubernetes and Amazon ECS, enabling engineering and DevOps teams to accelerate deployment cycles, reduce manual effort, and improve software reliability. Founded in 2015 and headquartered in San Francisco, the company focuses on simplifying the process of moving code from artifact to production.
BigID
Corporate Round in 2022
BigID, Inc. is a developer of advanced security software focused on personal data protection and privacy compliance. Founded in 2015 and headquartered in New York, with additional offices in Tel Aviv and London, the company leverages machine learning and identity intelligence to assist enterprises in managing sensitive data at a large scale. BigID's platform facilitates the discovery and inventory of personal information across various data types while automating compliance with privacy regulations such as GDPR and CCPA. Key features include mapping data relationships, automating access rights fulfillment, and providing tools for consent management and risk assessment. By enabling organizations to protect and steward customer data effectively, BigID addresses the growing need for robust data privacy solutions amid evolving regulatory landscapes.
Genesys
Private Equity Round in 2021
Genesys is a developer of enterprise and customer engagement software that helps organizations deliver proactive, predictive, and hyper-personalized experiences. With its advanced cloud, digital, and AI technologies, Genesys serves clients across various sectors, including retail, financial services, government, and healthcare, enabling them to optimize their digital infrastructure and enhance customer experience. The company's platform offers tools for workforce management, automation, and technology transformation, which empower organizations to deepen customer connections and improve employee productivity and engagement. By facilitating empathetic customer experiences at scale, Genesys aims to foster trust and loyalty among customers while driving organizational efficiency. Each year, Genesys orchestrates over 70 billion customer interactions across more than 100 countries.
DotWalk
Acquisition in 2021
DotWalk is a software development company that provides one-click automated regression testing solutions specifically designed for the ServiceNow platform. The company's technology focuses on automating testing processes and application upgrades, streamlining workflows for users of the Now Platform. DotWalk specializes in bootstrap and cloud test runners, enabling organizations to efficiently manage and execute tests with minimal manual intervention. By enhancing the testing process, DotWalk aims to improve the reliability and performance of applications built on ServiceNow, ultimately supporting businesses in achieving their operational goals.
Benedict College
Corporate Round in 2021
Founded in 1870, Benedict College is a historically black college located in Columbia, South Carolina. It offers over 25 majors across business, humanities, education, sciences, and health fields. Known for its Physics program and debate team, the college provides comprehensive student services and financial aid to support student success.
SafeBreach
Series D in 2021
SafeBreach Inc. is a cybersecurity company that specializes in breach and attack simulation (BAS). Founded in 2014 and headquartered in Sunnyvale, California, with an additional office in Tel Aviv, Israel, SafeBreach offers a platform designed to enhance an organization's security posture by simulating real-world attack methods. The platform utilizes a comprehensive Hacker's Playbook, which includes a range of breach techniques derived from actual cyber incidents, to proactively identify vulnerabilities within an enterprise's network, cloud, and endpoints. By mimicking the tactics of cybercriminals, SafeBreach enables businesses to validate their security controls and improve the responsiveness of their security operations center (SOC) analysts. The platform can integrate with various security information and event management systems, ticketing solutions, and automation tools, providing continuous visibility into potential security threats and allowing organizations to address issues before they can be exploited by attackers.
Threekit Inc. is a company that specializes in 3D product configuration and visualization solutions. Founded in 2005 and based in Chicago, Illinois, Threekit offers a platform that enables brands to create and manage high-quality visual content at scale, enhancing customer engagement and conversion rates. The platform provides a range of services including interactive 3D visualization, photorealistic 2D imagery, augmented reality, and virtual reality solutions. Threekit’s technology allows businesses of all sizes to automate and produce thousands of customizable product visuals efficiently. Its flagship product, Virtual Photographer, generates realistic, computer-rendered images for e-commerce applications. By facilitating real-time customization through a 3D configurator, Threekit empowers companies to enhance their visual commerce and drive business growth.
CareAR
Corporate Round in 2021
CareAR develops an augmented reality platform that facilitates real-time expert support for customers, employees, and field workers. Its platform employs machine learning and computer vision for visual verification, offers remote AR assistance across devices, and enables creation of interactive digital instructions to enhance service efficiency.
Mapwize
Acquisition in 2021
Mapwize is an indoor mapping platform that provides navigation solutions for various buildings and events. Launched in 2014 by Mederic Morel and Mathieu Gerard, the platform enhances user experience by offering precise directions across multiple floors and buildings, customized maps, and restricted access to sensitive information. Mapwize features a search engine that allows users to locate resources within the mapped environment and a direction engine that computes routes to destinations. Additionally, it enables clients to seamlessly integrate indoor mapping into their projects and digitalize existing floor plans, making it a versatile tool for improving navigation and accessibility in complex spaces. The company is based in Lille, Nord-Pas-de-Calais.
Contexeo
Acquisition in 2021
Contexeo has developed Mapwize App that allows interior building visualization, self positioning, surroundings discovery, and directions. I
Swarm64
Acquisition in 2021
Swarm64 is a Norwegian company founded in 2013 that specializes in providing accelerators for relational databases, enabling real-time analytics for high-velocity data. With a strong focus on FPGA acceleration and real-time database design, Swarm64 develops micro-server architecture technology that enhances cloud-based computing. The company's solutions utilize SQL for big data analysis on native data in real-time, supporting both Online Analytical Processing (OLAP) and Online Transaction Processing (OLTP) workloads simultaneously while ensuring improved transaction safety. By simplifying the complexities associated with Extract, Transform, Load (ETL) processes, Swarm64 empowers businesses to derive significant value from their big data and achieve in-memory database performance at competitive costs. The company operates from its headquarters in Norway and has a presence in Berlin, Germany.
DataRobot
Series G in 2021
DataRobot develops an automated machine learning platform that enables users across various industries to build predictive models. Its cloud-based solution, DataRobot Cloud, offers a project-based curriculum for gaining insights from data scientists. The company also provides DataRobot MLOps for deploying and managing machine learning models, along with enterprise features like flexible deployment and governance in its DataRobot Enterprise solution.
Uptycs, Inc. is a security analytics company that specializes in providing a comprehensive platform for monitoring and diagnosing infrastructure issues across various environments, including software as a service, enterprise, and data centers. Founded in 2016 and based in Waltham, Massachusetts, Uptycs offers a cloud-based solution that integrates osquery, an open-source universal agent, with advanced security analytics. This platform delivers essential capabilities such as endpoint detection and response, file integrity management, incident investigation, vulnerability monitoring, and compliance tracking. Uptycs is designed to enhance security visibility and operational efficiency for IT administrators, compliance officers, and incident response teams by providing insights into workload vulnerabilities and security incidents across cloud environments, containers, and software pipelines. The platform is trusted by major enterprises to secure critical workloads and streamline security operations from a unified console.
LightStep
Acquisition in 2021
LightStep Inc., established in 2013 and based in San Francisco, specializes in application performance management (APM) software solutions. The company's flagship product, LightStepPM, monitors and manages the performance of production systems at scale, providing real-time insights into end-to-end system behavior and interactions across organizational boundaries. It offers features such as SAML support, flexible data scrubbing, and is built on open standards. LightStep aims to deliver confidence in software application management by analyzing 100% of unsampled transaction data, accelerating root cause analysis for complex systems.
AppOmni Inc. is a technology company specializing in security and management solutions for Software as a Service (SaaS) applications. Founded in 2018 and headquartered in San Bruno, California, with an additional office in Carbondale, Colorado, AppOmni offers a platform that enables enterprises to safeguard their cloud data. The platform performs in-depth scans of APIs, security controls, and configuration settings to identify and rectify risky configurations, improper access controls, and potential data exposures. It provides users with a comprehensive dashboard that offers visibility into the state of their cloud applications, highlights deviations from intended business practices, and allows for verification of application functionality and security. AppOmni's innovative approach to data access management and security is supported by a leadership team with extensive experience in the SaaS and cybersecurity sectors. The company has received recognition for its contributions to cybersecurity, being named in various industry lists as a notable player in the field.
Intellibot.io
Acquisition in 2021
Intellibot is an artificial intelligence company that specializes in robotic process automation (RPA) solutions tailored for modern enterprises. Its proprietary platform incorporates advanced features such as machine learning, natural language processing, and computer vision, allowing organizations to develop their own software robots that efficiently manage everyday business processes. Intellibot's technology enhances operational efficiency by improving search capabilities and enabling natural language queries across various channels, including on-site, voice, and chatbots. The platform also includes entity extraction functionalities that classify text elements, minimizing the need for human intervention. With a focus on security and scalability, Intellibot aims to streamline automation adoption for businesses, ultimately transforming their digital workforce and driving significant improvements in process management.
Element AI
Acquisition in 2020
Element AI is an artificial intelligence company that develops and delivers AI solutions for organizations to identify opportunities to deploy AI and machine learning. It operates an AI as a Service platform that enables businesses to launch and scale AI initiatives in partnership with large corporations. The company maintains an in-house research and development laboratory to advance AI technologies and their deployment in computing infrastructure. Element AI serves industries including insurance, banking and capital markets, manufacturing, logistics, retail, and consumer packaged goods. Founded in 2016 and headquartered in Montreal with an additional office in Toronto, it combines software products, services, and tools that help clients operationalize AI, augment decision-making, and improve business performance. Element AI also maintains collaborations with academia and engages in policy discussions related to technology's societal impact, while acting as an integrator to help organizations adopt and implement AI solutions.
Split Software
Series C in 2020
Split Software, Inc. is a feature delivery platform that enables engineering teams to enhance software development processes and deliver impactful products. Founded in 2015 and headquartered in Redwood City, California, with additional offices in Boston and Argentina, Split provides solutions for feature release, customer targeting, and experience measurement. The platform integrates feature flags with data analytics to help teams measure the impact of each feature, thereby reducing development cycle times and minimizing release risks. It supports various operational needs, including continuous delivery, migration to microservices, and performance testing in production environments. Notable clients include Twilio, Salesforce, and WePay, who utilize Split's tools to foster a data-driven culture within their organizations.
MariaDB is a next generation cloud database company whose products are used by organizations worldwide, reaching over a billion users through Linux distributions and downloaded over a billion times. It operates as a single segment within the Software-as-a-Service space, offering database software and cloud services across multiple industries. The company serves markets across EMEA, APAC and the Americas, with the Americas contributing the largest share of revenue.
Sweagle
Acquisition in 2020
Sweagle, headquartered in Kampenhout, Belgium, is a configuration data management company that provides a SaaS-based platform aimed at improving the management, security, and validation of configuration data files across enterprise applications. As a subsidiary of ServiceNow, Sweagle emphasizes the importance of effective governance of configuration data for the operational success of organizations, a task often overlooked despite its critical role. The company's platform consolidates configuration data, transforming it into validated and actionable insights, which enables enterprises to securely manage and govern their application configurations. With a focus on automation, Sweagle supports DevSecOps practices, allowing DevOps teams to concentrate on delivering business value. The company serves over 100 tenants and more than 80 customer environments globally, operating in various sectors, including banking, telecom, and e-commerce.
Clear Skye
Series A in 2020
Clear Skye develops identity and access governance software for organizations, focusing on automating user lifecycle processes, access requests, and certifications while tying governance to business workflows. Its Identity Lifecycle Management tool manages the lifecycle of accounts and security groups with documented approvals and owner accountability, supported by dashboards across diverse environments. The company also offers Edge Encryption, a data security application that encrypts information before transmission. Clear Skye aims to bridge business and IT by providing insights that help manage identities, cyber risk, and resource access, enabling automated access reviews and approvals to strengthen enterprise security. The solution suite supports compliance initiatives through integrated governance, business processes, and analytics. Clear Skye is based in Emeryville, California.
Passage AI
Acquisition in 2020
Passage AI, Inc. is a technology company that specializes in creating an artificial intelligence-driven conversational interface platform designed to enhance customer interactions for businesses. Founded in 2016 and headquartered in Mountain View, California, with additional offices in Pune, India; Hubert, Canada; Hamburg, Germany; and Tokyo, Japan, Passage AI enables companies to design, build, and deploy chatbots across various channels, including websites, mobile platforms, messaging services, and voice interfaces. The platform incorporates advanced natural language processing and deep learning technologies, allowing businesses to automate customer service, marketing, IT, human resources, and virtual assistance tasks. Additionally, the platform features tools for adding intents, webhooks, and decision trees, along with a real-time analytics dashboard to monitor performance. As of February 2020, Passage AI operates as a subsidiary of ServiceNow, Inc.
Loom Systems
Acquisition in 2020
Loom Systems Ltd. is an artificial intelligence-powered analysis platform that specializes in predicting and preventing IT incidents, particularly for organizations undergoing digital transformation or cloud migration. Founded in 2015 and based in San Francisco, California, with an additional office in Tel Aviv, Israel, the company offers a range of services including network monitoring, predictive ticketing, cloud migration monitoring, and digital business monitoring. Its platform continuously learns from a business's digital assets by analyzing log data to detect anomalies, providing alerts and recommended resolutions in plain English. This proactive approach enables IT and DevOps teams to address potential issues before they impact operations, thereby improving overall business productivity. As of early 2020, Loom Systems operates as a subsidiary of ServiceNow, Inc.
VNDLY, Inc. is a technology company that specializes in developing a cloud-based vendor management platform tailored for the non-employee workforce. Founded in 2017 and headquartered in Mason, Ohio, VNDLY's platform supports Fortune 500 companies, managed service providers, and vendors by managing the entire lifecycle of non-employee engagement, which includes talent acquisition, training, payment, and offboarding. The platform comprises four key modules: contingent workforce management, statement of work management, independent contractor compliance, and total talent acquisition. VNDLY aims to streamline the talent sourcing and acquisition process by integrating various sources such as staffing agencies and job boards, ultimately enhancing companies' returns on investment and enabling them to hire quality talent more efficiently.
Fairchild Resiliency Systems
Acquisition in 2019
Fairchild Resiliency Systems is a provider of innovative software and consulting solutions focused on enhancing business continuity, disaster recovery, and information security for its clients. The company aims to improve the effectiveness and efficiency of client responses to disasters, whether they be natural events like hurricanes or cyber threats. Fairchild is committed to being a transformative force in the industry, continuously evolving its products and services to meet the dynamic challenges faced by organizations. Their approach combines a strong emphasis on customer service with collaborative strategies, ensuring tailored solutions that propel clients to new levels of performance in risk management.
Nuvolo Technologies Corporation offers a cloud-based enterprise asset management platform designed to support the lifecycle management of assets in various sectors, including healthcare, manufacturing, and facilities management. Founded in 2013 and headquartered in Paramus, New Jersey, Nuvolo innovates on the ServiceNow platform to provide a user-friendly experience for mobile and online users. The company’s solutions encompass implementation, support, tracking, reporting, and analytics, aimed at optimizing operational efficiency and improving asset management. Nuvolo also emphasizes security, workflow automation, and accurate inventory data, making it a comprehensive choice for businesses looking to enhance their asset management capabilities. With additional offices in London, Sofia, and Pune, Nuvolo maintains a global presence through strategic partnerships with firms such as KPMG and Unisys.
Appsee
Acquisition in 2019
Appsee, established in 2012 and headquartered in Tel Aviv, specializes in a SaaS platform for optimizing mobile apps. It serves hundreds of companies across diverse industries like travel, news, gaming, and real estate. Appsee's platform automatically analyzes user experience and behavior within mobile applications, empowering clients to enhance their offerings and drive business growth.
Harness is a software company that provides a continuous delivery-as-a-service platform designed to automate and streamline the end‑to‑end software development lifecycle. Leveraging artificial intelligence and machine learning, the platform offers AI‑driven pipeline automation, real‑time delivery analytics, automated verification, intelligent testing, security orchestration, and cloud cost management. It supports modern cloud environments, containers, and orchestration tools such as Kubernetes and Amazon ECS, enabling engineering and DevOps teams to accelerate deployment cycles, reduce manual effort, and improve software reliability. Founded in 2015 and headquartered in San Francisco, the company focuses on simplifying the process of moving code from artifact to production.
Pathmind develops a SaaS platform that leverages cloud computing and AI to optimize decisions in industrial operations and supply chains. It integrates with simulation software like AnyLogic, enabling users to discover better decision paths through complex scenarios.
Pathmind develops a SaaS platform that leverages cloud computing and AI to optimize decisions in industrial operations and supply chains. It integrates with simulation software like AnyLogic, enabling users to discover better decision paths through complex scenarios.
Workato, Inc. is a cloud automation and integration platform based in Cupertino, California, that focuses on enhancing enterprise workflow automation across various applications. Founded in 2013, the company provides a suite of tools that facilitate the rapid creation and deployment of integrations, allowing businesses to streamline operations without the need for extensive coding. Its platform leverages machine learning and patented technology to enable efficient automation of complex business workflows while maintaining security and governance. Workato enhances sales efficiency and customer service by delivering comprehensive customer intelligence, automating data processes, and optimizing account management strategies. The platform also supports targeted marketing campaigns and e-commerce operations by offering a holistic view of customer interactions. By breaking down application silos, Workato empowers businesses to automate processes related to project onboarding, IT operations, and software management, thereby driving real-time outcomes and improving overall operational efficiency.
FriendlyData
Acquisition in 2018
FriendlyData, Inc. is a San Francisco-based enterprise software company that specializes in developing a natural language interface for databases. Established in 2016, the company’s solution allows users, particularly those without technical expertise, to interact with business data platforms like sales and ERP/CRM systems using everyday language. By translating human language into SQL queries, FriendlyData enables users to access and manipulate data more intuitively. The results are returned in JSON format, facilitating greater engagement and productivity within organizations. As of October 2018, FriendlyData operates as a subsidiary of ServiceNow, Inc.
MariaDB is a next generation cloud database company whose products are used by organizations worldwide, reaching over a billion users through Linux distributions and downloaded over a billion times. It operates as a single segment within the Software-as-a-Service space, offering database software and cloud services across multiple industries. The company serves markets across EMEA, APAC and the Americas, with the Americas contributing the largest share of revenue.
Parlo, Inc. is a technology company that specializes in artificial intelligence and natural language understanding solutions aimed at enhancing customer and employee interactions within enterprises. Founded in 2003 and located in Sunnyvale, California, Parlo develops advanced bots designed for various operational needs, such as IT Help Desk Bots for managing and resolving support tickets, HR Bots for employee benefits management, and Customer Support Bots to address frequently asked questions. The company's proprietary NLU engine, known as Broca, enables these bots to comprehend complex language and execute contextually relevant tasks, thereby streamlining communication and operational efficiency. By integrating machine learning, Parlo’s solutions continuously improve their performance, ultimately supporting human workers, enhancing customer satisfaction, and reducing costs for enterprises. As of mid-2018, Parlo operates as a subsidiary of ServiceNow, Inc.
VendorHawk
Acquisition in 2018
VendorHawk Inc. is a Seattle-based company that specializes in developing a cloud-based application designed to centralize and analyze costs associated with Software as a Service (SaaS) and software vendors. The VendorHawk application aids users in optimizing their SaaS spending and improving the utilization of applications and vendor services. In addition to its software offerings, VendorHawk provides consulting services aimed at identifying wasteful expenditures and delivering actionable recommendations for cost optimization. Established in 2016, VendorHawk operates as a subsidiary of ServiceNow, Inc.
Baffle specializes in secure data management. It offers solutions for encrypting sensitive information across analytics pipelines and cloud environments, ensuring compliance with privacy regulations while preserving user experience.
SkyGiraffe
Acquisition in 2017
SkyGiraffe, Inc. is a developer of an enterprise mobility platform that enables businesses to access their line of business applications and enterprise data from any device. Founded in 2012 and based in San Mateo, California, the company provides a secure, code-free platform that allows organizations to create and deploy mobile applications tailored to the specific needs of their workforce. SkyGiraffe’s technology supports real-time data management by enabling employees to read from and write back to existing backend systems through customized mobile apps. The platform is designed to serve various industries including logistics, retail, manufacturing, healthcare, energy, hospitality, pharmaceuticals, telecommunications, real estate, and finance, offering enhanced security and user-based app permissions while reducing maintenance costs.
Telepathy
Acquisition in 2017
Telepathy is a San Diego-based web design company that aims to enhance the online experience through strategic design solutions. Founded in 2001 and with an additional office in San Francisco, the company specializes in a range of services including web consulting, user interface and user experience design, web application development, and custom WordPress development. Telepathy is known for its innovative products such as SlideDeck, which allows users to dynamically showcase content on their websites, and The Hello Bar, designed to improve user engagement. The company's approach to design is centered on its Objectives-Based Design Process, which focuses on iterative improvements that align design strategies with business metrics, ensuring that each project has a measurable positive impact. Telepathy has operated as a subsidiary of ServiceNow since 2017, reinforcing its commitment to delivering high-quality web solutions.
Nuvolo Technologies Corporation offers a cloud-based enterprise asset management platform designed to support the lifecycle management of assets in various sectors, including healthcare, manufacturing, and facilities management. Founded in 2013 and headquartered in Paramus, New Jersey, Nuvolo innovates on the ServiceNow platform to provide a user-friendly experience for mobile and online users. The company’s solutions encompass implementation, support, tracking, reporting, and analytics, aimed at optimizing operational efficiency and improving asset management. Nuvolo also emphasizes security, workflow automation, and accurate inventory data, making it a comprehensive choice for businesses looking to enhance their asset management capabilities. With additional offices in London, Sofia, and Pune, Nuvolo maintains a global presence through strategic partnerships with firms such as KPMG and Unisys.
BuildOnMe
Funding Round in 2017
BuildOnMe is a technology company specializing in AI-powered solutions for cloud applications built on the ServiceNow platform. They offer products such as BuildOn Claims, an AI-infused claims processing tool; BuildOn Bot (Bob), a natural language chatbot for IT and HR service portals; and Alec, an AI solution for handling unstructured data in cases submitted to IT and HR service centers.
Qlue is a technology company that provides smart city and enterprise software solutions to improve public services and customer engagement. The company operates a cloud-based platform that supports government and private sector decision-making through data-driven insights, computer vision, and workforce management, including components such as QlueDashboard and QlueSense. Its public service applications enable citizens to file complaints, monitor follow-ups, and review reports, enhancing communication between governments and residents. Originating as a tech startup, Qlue expanded into a comprehensive smart city provider with deployments in Indonesia and other markets. In 2017, it was acquired by ServiceNow, integrating its digital solutions into a broader platform for automating service delivery.
MapAnything
Series B in 2017
MapAnything, Inc. is a geo-productivity software company that develops solutions designed to enhance productivity and planning for businesses using Salesforce and ServiceNow. Founded in 2006 and based in Charlotte, North Carolina, with additional offices in Atlanta, Sydney, and London, MapAnything offers a suite of applications that include mapping, route planning, and territory management. Its flagship product, MapAnything, provides tools for field productivity, prospecting, and business process automation. The company also offers specialized solutions like MapAnything Live for IoT workflows and vehicle telematics, and MapAnything for ServiceNow, which focuses on IT service and asset management. With a diverse customer base exceeding 1,400 clients across various sectors—including financial services, healthcare, technology, and government—MapAnything is recognized as a Gold Salesforce App Innovation Partner and has received accolades for its innovative location analytics. The company, formerly known as Cloudbilt, Inc., rebranded in 2015 and operates as a subsidiary of Salesforce.
DxContinuum
Acquisition in 2017
DxContinuum Inc. is a provider of predictive analytics solutions designed to enhance the effectiveness of sales representatives, management, and operations. Founded in 2012 and headquartered in Fremont, California, the company offers the DxCSalesSuite, a cloud-based software that addresses the challenges of sales predictability by continuously forecasting winnable opportunities with a high degree of accuracy. This solution synthesizes structured and unstructured data from various sources, including accounts, leads, and competitive intelligence, generating a DxCPropensity score that helps classify opportunities as wins or losses. DxContinuum's analytics platform employs big data, machine learning, and natural language processing technologies, allowing business users to access valuable insights without relying on IT support. This approach enables users to focus on high-potential opportunities and ultimately drive revenue growth. In 2017, DxContinuum became a subsidiary of ServiceNow, Inc.
MobiChord
Seed Round in 2016
MobiChord, LLC is a provider of telecom service management software designed to facilitate the management of telecom assets, expenses, and services. Founded in 2013 and based in Salt Lake City, Utah, MobiChord offers both on-premise and subscription-based solutions on the ServiceNow Platform. The software encompasses features such as wireless telecom expense management, mobile asset management, bring-your-own-device management, and enterprise mobility management integration. It aims to streamline the management of Mobile, Voice & Data, and Cloud assets, providing organizations with enhanced visibility, control, and cost savings in their technology programs. MobiChord serves a diverse clientele, including enterprises and governmental institutions across North America, the Asia Pacific, and Europe, and offers additional support services, professional consulting, and logistics for mobile devices. The company has gained recognition as one of the fastest-growing firms in its sector, highlighting its impact on the technology expense management field.
BrightPoint Security
Acquisition in 2016
BrightPoint Security is a provider of a cyberthreat intelligence platform designed to enhance the efficiency of security and fraud prevention teams. The company's flagship product, BrightPoint Sentinel, addresses the challenge of overwhelming information by automating the collection, analysis, correlation, and sharing of data related to current and emerging cyber threats. This platform significantly reduces the time required to determine whether a breach has occurred by integrating both external and internal threat information with network infrastructure data. BrightPoint Security prioritizes data security, ensuring that sensitive information remains within the user's controlled environment and only utilizes secure methods for information sharing. Through its automated and collaborative approach, the company enables organizations to receive timely warnings of potential threats, ultimately minimizing discovery and remediation times while reducing overall cybersecurity risk.
ITapp Inc. is a software development company based in Santa Clara, California, established in 2012. It specializes in hybrid cloud management solutions that enable organizations to utilize public cloud resources while maintaining data privacy and security. The company's flagship product, AppCenter, positions ITapp as a next-generation cloud services broker, facilitating the delivery of IT services from both internal and external cloud environments through an enterprise app store. ITapp's software significantly enhances productivity for development and quality assurance teams, allowing them to access their environments efficiently. By utilizing ITapp's solutions, customers can achieve substantial cost savings, reducing expenditures on external cloud services by 65% and improving utilization of internal infrastructure by over 50%. As of 2016, ITapp operates as a subsidiary of ServiceNow, Inc.
Nuvolo Technologies Corporation offers a cloud-based enterprise asset management platform designed to support the lifecycle management of assets in various sectors, including healthcare, manufacturing, and facilities management. Founded in 2013 and headquartered in Paramus, New Jersey, Nuvolo innovates on the ServiceNow platform to provide a user-friendly experience for mobile and online users. The company’s solutions encompass implementation, support, tracking, reporting, and analytics, aimed at optimizing operational efficiency and improving asset management. Nuvolo also emphasizes security, workflow automation, and accurate inventory data, making it a comprehensive choice for businesses looking to enhance their asset management capabilities. With additional offices in London, Sofia, and Pune, Nuvolo maintains a global presence through strategic partnerships with firms such as KPMG and Unisys.
MuleSoft provides a software platform called Anypoint Platform that enables organizations to connect applications, data, and devices through API-led connectivity, creating application networks that integrate SaaS, on-premises, cloud, mobile, and data sources. Using APIs as the digital glue, the platform supports reusable building blocks to compose applications and facilitate secure data sharing across environments. Founded in 2006 and headquartered in San Francisco, MuleSoft operates as part of Salesforce and has alliances with strategic partners such as IQVIA. The company helps re-architect legacy and proprietary systems to improve agility and enable rapid integration across enterprise ecosystems.
Intreis
Acquisition in 2015
Intreis is a provider of service management solutions designed to enhance operational efficiency within organizations. The company focuses on the integration and automation of various service management processes, as well as risk management, auditing, and compliance frameworks. By addressing ineffective processes, Intreis aims to improve service excellence, boost employee engagement and productivity, and foster a positive workplace environment. Through its specialized offerings, the company seeks to empower businesses by enhancing their internal control systems and promoting a streamlined approach to service delivery.
Neebula
Acquisition in 2014
Neebula’s Service Availability Management software improves IT performance and availability through an automated and unified approach to mapping business services which is 20 times faster and 80 percent lower cost compared to traditional solutions.
Engineered for SaaS delivery, Neebula encourages IT organizations to shift from monitoring data center silos (servers, network, storage, applications) to managing end-user business services (examples: CRM, billing, tax payment, fund transfer services). Believing that effective IT “Starts with the Map,” Neebula’s unique technology automatically creates and maintains a run-time map of business services including underlying physical, virtual, network, and storage infrastructure.
Numerify, Inc. is a business intelligence platform that provides insights tailored for data-driven IT organizations. As a subsidiary of Digital.ai Software, Inc., Numerify's cloud-based system offers a comprehensive solution to help IT departments plan, build, and operate their systems effectively. Trusted by numerous leading brands, including several Fortune 500 companies, Numerify's platform is designed to enhance operational efficiency and agility while minimizing risks and disruptions. It focuses on securing SaaS applications related to people, policies, and physical assets, ultimately enabling organizations to deliver a seamless customer experience and achieve measurable return on investment.
ThoughtSpot
Series A in 2012
ThoughtSpot provides an AI-native intelligence platform that empowers enterprises to explore any data, ask questions, and uncover actionable insights. It offers intuitive natural language search, enabling users to generate answers from business data at every point of decision-making. ThoughtSpot serves various industries, with clients including NVIDIA, Hilton Worldwide, Capital One, and Huel.
8Flow offers AI-driven workflow automation that simplifies enterprise processes. The platform transforms user events into actionable workflow maps, allowing AI agents to execute tasks efficiently. By identifying repetitive tasks, 8Flow enables organizations to automate these processes with one-click solutions, enhancing overall productivity.Salesteams benefit from streamlined operations, allowing them to focus on core activities rather than manual data handling. This innovative approach supports organizations in achieving better workflow management and operational efficiency.
Data.World develops an open data platform that enables users to discover, understand, share, and collaborate on diverse datasets. Its platform supports various formats and sectors, fostering a collaborative community for both business and public use.
TrustCloud provides online reputation and trust assurance solutions for the sharing economy and enterprise customers. It measures virtuous online behaviors and transactions to build a portable TrustScore used across sharing platforms, with a TrustCard widget that appears in user profiles, blogs, and email signatures to convey trustworthiness. The company also offers a Trust Assurance platform that helps organizations quickly set up, test, and audit security and compliance certifications, respond to security questionnaires, and share their security posture with enterprise customers, vendors, partners, and investors. An AI engine enables automated responses to questionnaires and operations that reduce manual testing while supporting continuous compliance. Clients include platforms, providers, and consumers seeking transparent trust signals and proven security programs.