Waterfield Tech
Waterfield Technologies specializes in multi-channel customer service solutions aimed at financial services, energy, and utility enterprises globally. The company focuses on enhancing customer engagement by offering a range of services, including design, strategic consulting, product development, implementation, and project management. Waterfield Technologies is dedicated to creating unique, personalized applications that inspire and engage both clients' customers and their workforce, ensuring effective communication and satisfaction across various channels.
Dice Communications
Acquisition in 2023
Dice Communications specializes in carrier-grade voice, data, wireless, and enterprise-class communication solutions. The company provides enterprise and carrier-level technology solutions that are best-in-class. The company operates from coast to coast and focuses on multi-site locations in the areas of education, state and local government, healthcare, banking, and the private sector.
VoxGen
Acquisition in 2022
VoxGen is a provider of conversational AI, SMS, and chatbot management services tailored for business-to-consumer organizations. The company focuses on creating engaging customer experiences that not only meet client needs but also turn customers into enthusiastic advocates for their brands. VoxGen specializes in diagnosing and recommending strategies for effective bot platform management, assisting businesses in delivering excellent customer service while achieving their operational goals. Their team of experts is dedicated to enhancing customer interactions through innovative technology solutions.
Speech-Soft Solutions
Acquisition in 2022
Speech-Soft Solutions is a developer of customer interaction and speech-enabled applications, primarily serving the utilities, finance, and government sectors. The company focuses on creating advanced customer engagement strategies and offers a range of services, including the development and support of speech-enabled platforms, speech engines, speech tuning, and artificial intelligence training. Additionally, Speech-Soft Solutions provides custom application development services to help clients improve their return on investment and enhance overall customer experiences.
Forty 7 Ronin
Acquisition in 2020
Forty 7 Ronin, Inc. is a customer engagement company based in Colorado Springs, Colorado, specializing in interactive voice response (IVR) consulting services. Founded in 2011, the company offers a range of solutions including multi-channel automation for voice, chat, email, SMS, and outbound communications. Its services encompass speech system tuning, voice user interface (VUI) design and development, as well as reporting and analytics. Additionally, Forty 7 Ronin supports legacy migration and provides hosted solutions to enhance business performance. As of April 2020, it operates as a subsidiary of Waterfield Technologies, Inc.
Digital DataVoice | DDV
Acquisition in 2018
Digital DataVoice is a telecommunications company offering contact center technologies and strategic solutions.
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