Waterfield Tech

Waterfield Technologies specializes in multi-channel customer service solutions aimed at financial services, energy, and utility enterprises globally. The company focuses on enhancing customer engagement by offering a range of services, including design, strategic consulting, product development, implementation, and project management. Waterfield Technologies is dedicated to creating unique, personalized applications that inspire and engage both clients' customers and their workforce, ensuring effective communication and satisfaction across various channels.

John Randeall Waterfield

Chairman

5 past transactions

Dice Communications

Acquisition in 2023
Dice Communications specializes in carrier-grade voice, data, wireless, and enterprise-class communication solutions. The company provides enterprise and carrier-level technology solutions that are best-in-class. The company operates from coast to coast and focuses on multi-site locations in the areas of education, state and local government, healthcare, banking, and the private sector.

VoxGen

Acquisition in 2022
VoxGen is a provider of conversational AI, SMS, and chatbot management services aimed at business-to-consumer organizations. The company focuses on creating customer experiences that not only meet expectations but also engage and delight users, turning them into enthusiastic advocates for the brand. VoxGen specializes in diagnosing and recommending strategies tailored to individual business needs, alongside managing the bot platform to ensure optimal performance. By leveraging their expertise in interactive voice response and conversational technology, VoxGen assists companies in delivering exceptional customer experiences while helping them achieve their organizational goals.

Speech-Soft Solutions

Acquisition in 2022
Speech-Soft Solutions is a developer of customer interaction and speech-enabled applications, focusing primarily on sectors such as utilities, finance, and government. The company specializes in a range of services, including the development and support of customer engagement platforms, speech engines, and AI training. Additionally, it offers custom application development tailored to meet the specific needs of its clients. By enhancing these speech applications and interaction strategies, Speech-Soft Solutions aims to improve customer experiences and increase the return on investment for its clients.

Forty 7 Ronin

Acquisition in 2020
Forty 7 Ronin, Inc. is a consulting company based in Colorado Springs, Colorado, specializing in interactive voice response (IVR) and multi-channel automation services. Founded in 2011, the company focuses on providing solutions for critical IVR and speech recognition challenges, offering a range of services that include voice, chat, email, SMS, and outbound communications. Additionally, Forty 7 Ronin provides expertise in speech system tuning, voice user interface (VUI) design, development, reporting, analytics, system migration, and hosted solutions. The company aims to enhance customer engagement and enable businesses to optimize their existing in-house capabilities. As of April 2020, Forty 7 Ronin operates as a subsidiary of Waterfield Technologies, Inc.

Digital DataVoice | DDV

Acquisition in 2018
Digital DataVoice is a telecommunications company offering contact center technologies and strategic solutions.
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