Empirix
Empirix, Inc. is a provider of customer experience and contact center assurance solutions, specializing in testing and monitoring for Internet protocol communications. Founded in 1992 and headquartered in Billerica, Massachusetts, the company offers a range of services, including performance monitoring, network testing, and service quality assurance. Its products encompass solutions such as Empirix Testing as a Service, which emulates live traffic for performance validation, and OneSight for real-time analysis of customer experience and network performance. The company also provides proactive monitoring tools to track and address service-impacting issues, as well as historical analysis of customer service experiences. Empirix serves a diverse clientele, including telecommunications firms, banks, insurance companies, contact centers, and cable operators, with additional offices in the United Kingdom, China, and Japan. Through its comprehensive suite of solutions, Empirix aims to enhance the quality of communication experiences and optimize performance for its clients.
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