Enghouse Systems

Trafi, founded in 2013, is a mobility tech startup with offices in Berlin, London, Paris, and Vilnius. The company specializes in creating multimodal mobility-as-a-service systems, offering advanced route planning and data management software. Trafi collaborates with cities and corporations globally to enhance public transportation experiences. Notable clients include Google, Apple, Lyft, Volkswagen, and various urban centers such as Berlin, Munich, Prague, Jakarta, Bogota, and Rio de Janeiro. Their application leverages scientific algorithms and real-time traffic processing to provide accurate journey predictions and arrival times, enhancing user convenience without requiring manual data adjustments or constant internet connectivity.

Margento is a global technology company specializing in mobile transaction and payment solutions. It transforms any mobile phone into a secure and convenient payment tool, enabling users to purchase goods, services, recharge prepaid accounts, pay bills, and manage loyalty bonuses, all without needing to upgrade their phones. Margento's solutions have been successfully implemented by numerous financial institutions, mobile operators, retailers, and other businesses worldwide.

Aculab is a global leader in the communications industry, specializing in the provision of high-performance IP and media processing boards and software. With a strong focus on product quality and customer support, the company serves a diverse range of clients, including contact centers, financial institutions, cloud service providers, and government agencies. Aculab's technology enables multimodal voice, data, fax, and video solutions across IP, PSTN, and mobile networks, with a portfolio that includes communication platforms, artificial answering machine detection, biometric technologies, gateways, and media processing solutions. The company's commitment to excellence and responsiveness to customer needs has made it a trusted partner for businesses in over 80 countries worldwide.

SeaChange International, Inc. is a provider of digital video systems, catering to television service providers, telecommunications companies, satellite operators, and media companies globally. The company operates through three main segments: Software, Servers and Storage, and Media Services. The Software segment focuses on developing and supporting applications for advertising, video on demand (VOD), and broadcast functionalities, along with offering professional services such as training and technical support. The Servers and Storage segment designs VOD and broadcast servers, also providing related services. The Media Services segment specializes in the aggregation and distribution of media content, including video and advertising, primarily for cable operators and telecommunications providers in Europe. SeaChange's solutions enable the management and distribution of video and advertising content, with revenue generated from hardware, software, and service sales. Founded in 1993 and headquartered in Acton, Massachusetts, the company derives approximately half of its revenue from the United States, with the remainder coming from markets in Europe, the Middle East, and Latin America.

MediaSite is a U.S.-based company that specializes in providing a comprehensive video platform for businesses. Founded in 1991 by Mark Juliano, the company offers services including video capturing, streaming, publishing, and management. MediaSite's solutions cater to various sectors such as education, business, and health, with applications ranging from flipped learning and corporate communications to continuing medical education and pharmaceutical training. The platform supports over 3,000 customers across more than 60 countries, handling over 700 events annually. MediaSite has been recognized with multiple awards for its innovative video solutions.

LifeSize Communications Inc. specializes in cloud-based video conferencing and collaboration solutions tailored for businesses of all sizes, including small and medium enterprises and large corporations. Founded in 2003 and headquartered in Austin, Texas, the company offers a range of products such as Lifesize Cloud, which provides seamless video meeting connectivity, and Lifesize Icon Flex, designed for small meeting spaces. Their offerings also include Lifesize Share, a wireless content-sharing solution, and Lifesize Dash, a software platform for real-time collaboration. LifeSize has earned recognition for its customer satisfaction and technological innovation, notably being the first to offer 4K video conferencing solutions. The company serves a diverse clientele across various sectors, including healthcare, legal, financial services, and government. LifeSize operates globally, with additional offices in multiple countries and is currently a subsidiary of Serenova, LLC.

Navita is a software developer, software provider, and information technology consulting company based in Sao Paulo, Brazil, founded in 2003, offering an enterprise mobility management platform that serves health, retail, finance, education, agriculture, logistics, and legal sectors, with features such as chip blocking, browser management, and management of notebooks, devices, and telecom usage.

Qumu Corporation specializes in providing comprehensive tools for enterprises to create, manage, secure, distribute, and measure live and on-demand video content. The company offers an end-to-end solution that includes software licenses, server appliances, software-enabled devices, and a cloud-hosted software-as-a-service platform. In addition to these products, Qumu provides maintenance, support, and professional services. Its solutions cater to a variety of sectors, including banking, finance, insurance, manufacturing, telecom, technology, and healthcare, as well as government entities, through both direct sales and partnerships. Founded in 1978 and headquartered in Minneapolis, Minnesota, Qumu was formerly known as Rimage Corporation before rebranding in 2013. The majority of the company's revenue is generated from North America, with additional markets in Europe and Asia.

VoicePort, LLC, founded in 2003 and based in Rochester, New York, specializes in providing automated and customizable communication solutions tailored for newspapers and pharmacies. The company’s innovative product offerings, including CircPort and its associated platforms, enable newspapers to streamline their circulation and classified operations while significantly reducing call-center costs through multi-channel communication. On the pharmacy side, VoicePort’s PharmaPhonetics platform facilitates compliant and proactive patient communications, allowing pharmacies to engage directly with patients through permission-based outbound calls, texts, emails, and mobile applications. By leveraging advanced speech technology, mobile, and web applications, VoicePort delivers intelligent and personalized interactions that enhance customer engagement. The company is recognized for its effective solutions and exceptional customer service, consistently exceeding client expectations in both sectors.

NTW Software is a developer of communication software designed for enterprises of all sizes. The company specializes in ITC software solutions, offering a modern video interpreting platform and CTI integration with widely used systems such as SAP and Microsoft Dynamics. Its product lineup includes an operator console for Cisco systems, a busy alerter, phone lock and lockout features, voice recording capabilities, and a self-care portal. Additionally, NTW Software provides a rollout tool and various interfaces to enhance communication efficiency and reliability in business environments.

Competella AB specializes in the development of cloud-based communication software tailored for businesses across both public and private sectors. The company focuses on multimedia and unified communications applications built on the Microsoft Lync platform. Competella collaborates with operators, system integrators, and platform vendors to create and market solutions that enhance business communication. Their offerings include features such as directory search, presence management, calendar integration, email, call handling, and media control. By providing a modular multimedia channeling solution, Competella aims to improve and optimize the communication processes within organizations.

Momindum is a software company based in Issy-les-Moulineaux, France, specializing in interactive video presentation solutions. It provides a comprehensive suite of software, including SaaS offerings, designed to enable universities and businesses to effectively capture, edit, and share video presentations. Momindum's tools facilitate the recording and distribution of video content, making it accessible for employees, colleagues, partners, and clients in a cost-effective manner. The company's innovative approach aims to enhance communication and engagement through interactive video content.

NEBU USA has software that helps to collect, manage and utilize data for MR Industry, Voice of Customer and Voice of Employee.

Dialogic, Inc. specializes in cloud-optimized real-time multimedia processing solutions, offering a wide range of customizable applications and network infrastructure products. The company’s offerings include media server software, session border controllers, media gateways, and signaling controllers, among others. These products support various communication needs, such as voice over LTE, WebRTC solutions, and network functions virtualization. Dialogic serves a diverse clientele, including mobile and fixed operators, enterprise solution providers, and nearly 3,000 application developers, enabling them to build and deploy on agile networks. With a strong presence in the telecommunications sector, Dialogic has been recognized with multiple awards for its innovations in unified communications. Established in 1983, the company is headquartered in Milpitas, California, and operates globally with sales offices in multiple regions. As of 2019, it functions as a subsidiary of Enghouse Systems Limited.

Eptica S.A. is a company that specializes in designing and developing customer relationship management (CRM) software for business-to-business marketplaces. Founded in 2001 and headquartered in Boulogne-Billancourt, France, Eptica offers solutions that facilitate real-time interactions between enterprises, clients, suppliers, and partners through multiple digital channels. Its software includes features for social customer service, email management, chat, and knowledge management, enabling organizations to enhance customer engagement and drive sales through personalized communication. Additionally, Eptica provides professional services such as technical support, training, and consulting, catering to various sectors including banking, insurance, retail, tourism, and public institutions. As of October 2019, Eptica operates as a subsidiary of Enghouse Systems Limited.

Vidyo, Inc. is a prominent developer of high-definition video conferencing software, aiming to enhance visual communication across various sectors. Established in 2005 and headquartered in Hackensack, New Jersey, Vidyo offers a comprehensive suite of products, including the VidyoDesktop application for desktop users, VidyoMobile for smartphones and tablets, and VidyoRoom solutions for in-office conferencing. These products facilitate seamless participation in video meetings from diverse environments, whether in an office or remote location, and are supported by browser extension capabilities for ease of access. The company caters to multiple industries such as healthcare, education, government, and enterprise, emphasizing customized applications for specific organizational needs. Known for its innovative technology, Vidyo has a global presence with offices in several countries, serving a diverse array of clients, including notable organizations in various fields. As a recognized leader in the video conferencing space, Vidyo aims to make video communication more accessible and effective for users worldwide.

Espial Group Inc. is a software company based in Ottawa, Canada, specializing in solutions for video service providers across North America, Europe, and the Asia Pacific. The company develops various products that facilitate the delivery of video services on multiple screens, including TVs, tablets, PCs, and mobile devices. Its key offerings include Espial Elevate, a cloud-hosted platform for managing and monetizing video experiences; Espial G4, a suite of software clients for delivering personalized viewing experiences; and the Espial Media Service and MediaBase platforms, which support the provision of television and video-on-demand services. Additionally, Espial offers installation and integration services for video service providers, as well as the Espial TV Browser, enabling web experiences on connected TVs. With over seven million devices licensed for its products worldwide, Espial serves a diverse range of markets, including cable, telecommunications, and consumer electronics. The company was founded in 1997 and operates as a subsidiary of Enghouse Systems Limited.

ProOpti Sweden AB, established in 1992 and headquartered in Stockholm, specializes in software solutions for managing telecom expenses and optimizing usage and contracts. Its offerings also extend to mobile unified communications charges for voice, data, and services, as well as IT enterprise asset management. These products are deployed either in the cloud or on-premise, serving telecom service providers and organizations. As of 2019, ProOpti operates as a subsidiary of Enghouse Systems Limited.

Capana Sweden AB, founded in 2003 and based in Gothenburg, Sweden, specializes in providing an integrated software platform for wholesale billing and partner settlements. The company's revenue management solutions cater to communication service providers and organizations engaged in the Internet of Things (IoT) sector. As of November 2018, Capana operates as a subsidiary of Enghouse Systems Limited, enhancing its capabilities in delivering effective and comprehensive billing solutions.

Telexis Solutions is a technology provider specializing in end-to-end e-ticketing solutions for public transport agencies and operators in the Netherlands. The company offers a comprehensive suite of services that includes automated fare collection, sales and services, value-added services, and back-office solutions. Telexis Solutions develops cloud-based ticketing systems designed with a multi-functional open architecture, allowing transit agencies, ferry services, and parking facilities to improve customer experiences and operational efficiency. Its hardware-independent and scalable platform enhances revenue retention while delivering high-quality service to users.

Mobilethink A/S specializes in providing mobile operators with comprehensive solutions for device management and customer engagement. The company focuses on enhancing smartphone support and optimizing data uptake, ultimately aiming to improve customer value and reduce customer care expenses. Its suite of services includes device data configuration, analytics, and customer engagement tools, as well as guides and detection mechanisms. By offering these device-centric knowledge services, Mobilethink enables mobile operators to deliver value-added services that enhance customer lifetime value and streamline support processes.

SimaTech A/S is a software company based in Brøndby, Denmark, established in 2003. It specializes in designing and developing proprietary software products and solutions that focus on task and resource management, fleet management, and mobile information and navigation systems. Initially starting with an information system for mobile employees, SimaTech's product portfolio has expanded to include comprehensive solutions tailored for the Public Safety and Utilities sectors. As of December 2017, SimaTech A/S operates as a subsidiary of Enghouse Systems Limited.

XConnect GmbH is a telecommunications service provider based in Düren, Germany, specializing in number portability management for various carriers and service operators, including mobile operators, VoIP providers, and Internet service providers. Founded in 2000 and formerly known as sms eSolutions GmbH, the company rebranded to XConnect in August 2014. Its core services facilitate the movement of telephone numbers and voice data among telecommunications providers, supporting processes such as number porting and call number assignment. By offering these services, XConnect enables carriers to implement number portability features for their customers, enhancing flexibility in telecommunications. As of November 2017, XConnect operates as a subsidiary of Enghouse Systems Limited.

Survox, Inc., also known as Computers For Marketing Corporation, is a San Francisco-based company specializing in multi-mode and voice-based survey automation software and solutions. Founded in 1967, Survox develops tools that enable market research and facilitate the collection of representative data for customer insights, opinion polling, and audience targeting. Its voice-based applications are designed to integrate seamlessly with online survey platforms, providing an omni-channel approach for brand owners and market researchers. By offering a comprehensive set of survey options, Survox helps clients engage more personally with customers, employees, and voters, ultimately supporting informed decision-making processes. As of 2017, Survox operates as a subsidiary of Enghouse Systems Limited.

Tollgrade Communications, Inc. is a provider of fault detection hardware and predictive analytics software aimed at electric utility companies and telecommunications service providers globally. Founded in 1986 and headquartered in Cranberry Township, Pennsylvania, the company specializes in a wide array of products and services, including in-home broadband testing, access network testing, and service pre-qualification solutions. Tollgrade also develops medium voltage smart grid sensors and offers grid modernization services, which enhance grid reliability and load monitoring. Its advanced technology enables operators to prevent network outages and minimize customer downtime through accurate remote diagnostics for various communication lines. The company operates as a subsidiary of Enghouse Systems Limited.

Presence Technology, S.L. is a prominent international provider of multi-channel customer engagement center solutions designed to enhance the efficiency of contact centers and streamline communication processes. The company's software solutions support various functionalities, including call center scripting and recording, and can operate independently or alongside existing PBX systems, minimizing the need for significant equipment upgrades. Recognized for its commitment to quality and innovation, Presence has received several accolades, including TMC awards for Unified Communications and WebRTC Product of the Year. Additionally, the company has been acknowledged in Gartner's Magic Quadrant for Contact Center Infrastructure. With a diverse client base across multiple industries, Presence Technology operates in Spain, the Americas, and South Africa, supported by a skilled team of professionals dedicated to optimizing communication between businesses and their customers.

CDRator is a company that specializes in developing automated billing and customer care software tailored for mobile telecommunications providers and the machine-to-machine (M2M) market. With its origins in Northern Europe, CDRator has successfully expanded its operations to Eastern Europe, North America, and Africa. The company's platform enables real-time pre- and post-paid services, supporting various business functions such as workflow management, fraud prevention, customer support, product configuration, and pricing strategies. By focusing on the needs of mobile virtual network operators and enablers, CDRator enhances operational efficiency and customer satisfaction within the telecommunications industry.

NetBoss Technologies, Inc. specializes in network analytics and operational support solutions, aimed at enhancing network management for various sectors, including telecommunications, utilities, government, and public safety. The company offers a range of products, such as NetBoss Intelligence.Now, which converts large volumes of data into actionable insights, and NetBoss Assurance.Now, a suite of modular applications for trouble, fault, performance, workforce, and inventory management. Additionally, NetBoss provides consulting services that include assessments, transformations, and performance optimization. The NetBoss Innovation.Center focuses on developing tailored solutions for specific business challenges, while the company also offers training, education, software maintenance, and customer support services. Founded in 2010 and headquartered in Sebastian, Florida, NetBoss Technologies operates as a subsidiary of Enghouse Systems Limited since 2016.

Cellvision AS specializes in network analysis and customer communications solutions aimed at improving the customer experience for network operators while simultaneously reducing their costs. The company offers a range of products under its mBOSS brand, including tools that automatically collect and visualize network information, provide coverage mapping, and manage customer complaints. Additionally, mBOSS Engineering and Analytics supports location-based operations, while mBOSS Customer Care empowers users to handle most network-related inquiries independently. The solutions integrate seamlessly with various data sources within telecommunications environments, including operational and business support systems, geographic information systems, and fault management systems. Founded in 2000 and headquartered in Oslo, Norway, with additional branches in Paradis and Budapest, Cellvision operates as a subsidiary of Enghouse Systems Limited.

CTI Group (Holdings) Inc. is an international provider headquartered in Indianapolis, Indiana, specializing in intelligent electronic invoice processing and enterprise communications management software. The company operates primarily in two segments: Electronic Invoice Management and Call Accounting Management and Recording. The Electronic Invoice Management segment offers solutions for electronic invoice presentment and analysis, enabling telecommunications service providers to enhance customer self-care options. Key products in this segment include tools for invoice analysis, cost allocation, and dynamic reporting tailored for small businesses and consumers. The Call Accounting Management and Recording segment provides solutions for tracking and managing communications, including tools like SmartRecord for service providers and the Proteus suite for various users, including corporate and government entities. These robust, carrier-grade applications support VoIP, mobile, and converged telephony markets, delivering significant cost savings and revenue enhancement opportunities.

Aktavara is a market innovator providing COTS software for Communications Service Providers.

Reitek S.p.A. is an Italian company founded in 1990 and headquartered in Milan. It specializes in providing omni-channel contact center solutions tailored for enterprises of various sizes, including multinational corporations. The company aims to enhance customer engagement and streamline communication processes through its innovative technology. As of May 2015, Reitek S.p.A. operates as a subsidiary of Enghouse Systems Limited.

Voxtron is a Belgian telecommunications company established in the early nineties, specializing in multimedia solutions for customer service departments and contact centers. Over the years, it has expanded into an international group with a presence in countries such as Germany, Italy, Turkey, Tunisia, Hong Kong, the United Arab Emirates, Portugal, and Thailand. Voxtron provides multi-channel contact center and dispatch systems tailored for small, medium, and large enterprises, as well as specific sectors like railroads and utilities. The company's solutions are designed to ensure that customers receive accurate and prompt responses to their inquiries or complaints, regardless of whether they contact the organization through telephone, email, fax, web forms, web chat, social media, or traditional mail.

Jinny Software is a global provider of mobile value-added services (VAS), offering a range of solutions including mobile messaging, advertising, call completion, and voice services. The company specializes in rich communications and Diameter signaling management for wireless carriers operating on 3G and 4G networks. With over 350 platforms deployed across more than 70 countries, Jinny Software serves a diverse clientele of over 80 satisfied customers worldwide. The company operates from seven offices on five continents and facilitates interactions for over one billion mobile users through its platforms. Jinny Software offers flexible commercial models, including software capacity licenses, pay-per-use cloud messaging, and managed platforms, catering to the varied needs of its customers.

Basset AB develops wholesale revenue management solutions for billing, optimization, and revenue assurance.

IT SONIX operates as a software company that specializes in the development and sale of on demand telecommunications solutions.

IT Sonix is a custom development software provider that specializes in outbound contact center solutions, particularly in the telemarketing sector. The company develops a range of software solutions and mobile applications, while also offering services related to software migration to cloud platforms. In addition to its focus on telemarketing, IT Sonix provides consulting services in information technology, user experience design, and data science, aimed at fostering innovation and enhancing operational efficiency for its clients. With a commitment to delivering tailored software solutions, IT Sonix serves a diverse clientele seeking to optimize their business processes through advanced technology.

Information Access Technology specializes in communication technology services aimed at enhancing targeted communication campaigns across various industries. The company provides tailored outbound and interactive voice response (IVR) messaging solutions designed to align with the unique contacting models of its clients, thereby maximizing productivity. Their offerings include hosted services such as predictive dialing and broadcast messaging, which facilitate effective communication strategies. Additionally, Information Access Technology's adaptable technology solutions ensure ease of implementation and can be modified to accommodate the evolving needs of businesses.

Andtek is a software development company that specializes in business applications designed to enhance the efficiency of communication within organizations. With offices in Germany and Hungary, Andtek's offerings include integrated enterprise communication solutions that enable customization of IP settings and application development for various operating systems. The company's products aim to support sectors such as finance, healthcare, and manufacturing by reducing operational costs associated with updates, patches, backups, and IT network redundancies. Andtek distributes its products through a well-established reseller channel, allowing it to effectively reach and serve a diverse range of customers.

Locus has delivered products and services to the transport industry, emergency services, security, value and assistance companies. Locus delivers products and services to the transport industry, emergency services, security, value and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Locus is the market leader in the emergency services in Norway. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of crucial importance. Locus consists of two departments in Norway; Locus TMS and Locus Public Safety. In Sweden you will find Locus Scandinavia AB and in Denmark Locus A / S. We are owned by Canadian Enghouse Systems.

CustomCall Data Systems, Inc. is a privately held company that specializes in providing billing, provisioning, and operational support system (OSS) workflow solutions. The company serves a variety of communication service providers, including those in the Voice over Internet Protocol (VoIP), cable television, IPTV, and wireless sectors. Through its comprehensive business process management services, CustomCall enables these providers to efficiently manage their operations and enhance their service delivery.

CosmoCom is a provider of unified, all-IP contact center solutions designed to meet the complex customer interaction management needs of businesses. Its flagship product, CosmoCall Universe, consolidates various communication channels and functions, enabling organizations to deliver self-service options through interactive voice and video response, as well as manage interaction history and outbound dialing. The platform supports features such as recording, quality monitoring, and integration with existing application environments. CosmoCom offers its technology for deployment either in-house or through hosted services provided by third parties. By creating a single unified customer communications platform that integrates all contact functions and personnel, including outsourcers and remote agents, CosmoCom aims to enhance operational efficiency and customer service for its clients.

Mettoni is a technology group focused on enhancing enterprise-wide person-to-person communications through innovative software and services. As a subsidiary of Enghouse, the company specializes in the development, integration, and support of voice applications. These applications are delivered to clients through a global network of partnerships with major telecommunications companies, including Cisco, Avaya, and Microsoft. By providing these solutions, Mettoni enables organizations to improve their voice communication capabilities, ultimately enhancing their operational efficiency and service quality.

Trio Enterprise specializes in managing customer contacts and enhancing communication for businesses. The company provides a range of services, including telephony solutions that facilitate customer interactions and internal communication among employees. By focusing on effective call and message management, Trio Enterprise aims to streamline communication processes, allowing companies to improve their customer engagement and operational efficiency.

Ontira Communications specializes in automated traveler information systems, offering advanced solutions designed for the public transit and transportation sectors. The company's products aim to enhance the efficiency and effectiveness of traveler information dissemination, supporting transit agencies and transportation providers in delivering real-time updates and services to passengers. By focusing on innovative technology, Ontira Communications contributes to improved travel experiences and operational performance within the transportation industry.

Enghouse Interactive offers an integrated suite of solutions, including multi-channel contact center, self-service, attendant operator consoles, and workforce optimization. Their wide portfolio allows them to provide customers and partners with a complete solution from a single vendor. Enghouse Interactive supports various deployment methods, including premise-based, private, public, community cloud, and hybrid requirements.