Enghouse Systems

Trafi, founded in 2013, is a mobility technology startup with offices in Berlin, London, Paris, and Vilnius. The company collaborates with cities and enterprises globally to develop multimodal mobility-as-a-service systems, offering advanced route planning and data management solutions. Trafi's application allows users to plan journeys using real-time data, integrating scientific algorithms and crowd-sourced information to provide accurate predictions for journey duration and arrival times across various cities. By eliminating the need for manual data adjustments and internet connectivity, Trafi aims to enhance urban mobility and improve the travel experience for its users. The company serves a diverse clientele, including prominent organizations and major cities such as Berlin, Munich, Prague, Jakarta, Bogota, and Rio de Janeiro.

Margento is an innovative global provider of powerful mobile transactions and payment solutions. Margento provides partners with proven and profitable mobile transaction programs. At the core of Margento solutions is Margento's ability to turn any mobile phone into easy-to-use, convenient, and secure payment and transaction instrument. Margento enables all mobile phone users to instantly use their existing phones, without any phone upgrades, to purchase products, services, recharge their prepaid (airtime and other) accounts, pay utility and other bills, receive and use their loyalty bonuses, or purchase electronic gift vouchers for their family and friends. Margento solutions and services have been successfully utilized by many prominent financial institutions, mobile operators, retailers, and other businesses worldwide.

Aculab provides world class IP and media processing boards and software to the global communications market. We are an innovative, market leading company that places product quality and support right at the top of our agenda. With many years of experience in helping to drive our customers' success, our enabling technology provides the essential components required to deliver multimodal voice, data, fax and video solutions for use within IP, PSTN and mobile networks - with performance levels that are second to none. Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted our technology for a wide variety of business critical services and solutions. These can range from high performance inbound/outbound contact centre applications to speech enabled VoiceXML, IVR and self-service systems via fax and voice broadcast, conferencing, unified communications, messaging, prepaid, and other hosted services. It is Aculab's commitment to exemplary product capabilities, support and responding to customers' needs that sets us apart. A proven partner of choice for companies in over 80 countries worldwide, Aculab's media processing technology is delivering the invisible advantage in many converged communications solutions deployed globally today.

SeaChange International, Inc. is a provider of digital video systems, catering to television service providers, telecommunications companies, satellite operators, and media companies globally. The company operates through three main segments: Software, Servers and Storage, and Media Services. The Software segment focuses on developing and supporting applications for advertising, video on demand (VOD), and broadcast functionalities, along with offering professional services such as training and technical support. The Servers and Storage segment designs VOD and broadcast servers, also providing related services. The Media Services segment specializes in the aggregation and distribution of media content, including video and advertising, primarily for cable operators and telecommunications providers in Europe. SeaChange's solutions enable the management and distribution of video and advertising content, with revenue generated from hardware, software, and service sales. Founded in 1993 and headquartered in Acton, Massachusetts, the company derives approximately half of its revenue from the United States, with the remainder coming from markets in Europe, the Middle East, and Latin America.

MediaSite is a U.S.-based video platform that provides businesses with comprehensive services for video capturing, streaming, publishing, and management. Founded in 1991 and acquired by Sonic Foundry in 2001, MediaSite serves over 3,000 customers across more than 60 countries and captures over 700 events annually. The platform is designed for various sectors, including education, enterprise, healthcare, and events, offering features such as video recording, live streaming, management tools, and virtual event functionalities. MediaSite's solutions support diverse applications like corporate communications, continuing medical education, and training in the pharmaceutical industry. The company has received several accolades for its innovative products, including awards from EdTech Digest, Frost and Sullivan, and Elearning! Magazine.

Lifesize is a global innovator of video conferencing, collaboration, and meeting productivity solutions. It combines best-in-class, cloud-based video conferencing services with integrated equipment to help present the business in the best light. Recognized as Frost and Sullivan’s Cloud Video Conferencing Vendor of the Year, Lifesize leads the industry in customer satisfaction with the world’s first 4K video conferencing solution and 4K service architecture. Together with a full suite of integrations and offerings designed for businesses of any size, Lifesize sets a new standard for workplace communication and productivity on a global scale. The company was founded in 2003 and is headquartered in Austin, Texas.

Navita is a Brazilian company based in São Paulo that specializes in the development, leasing, and sale of software, alongside providing information technology consulting services. Established in 2003, Navita focuses on enterprise mobility management, offering a software platform designed for businesses of all sizes. This platform aids in managing mobility and telecom services, as well as the development and management of mobile applications. By leveraging its expertise, Navita assists clients in achieving their strategic objectives through enhanced technology solutions.

Qumu Corporation specializes in providing comprehensive tools for enterprises to create, manage, secure, distribute, and measure live and on-demand video content. The company offers an end-to-end solution that includes software licenses, server appliances, software-enabled devices, and a cloud-hosted software-as-a-service platform. In addition to these products, Qumu provides maintenance, support, and professional services. Its solutions cater to a variety of sectors, including banking, finance, insurance, manufacturing, telecom, technology, and healthcare, as well as government entities, through both direct sales and partnerships. Founded in 1978 and headquartered in Minneapolis, Minnesota, Qumu was formerly known as Rimage Corporation before rebranding in 2013. The majority of the company's revenue is generated from North America, with additional markets in Europe and Asia.

VoicePort, LLC, founded in 2003 and based in Rochester, New York, specializes in providing automated and customizable communication solutions tailored for newspapers and pharmacies. The company’s innovative product offerings, including CircPort and its associated platforms, enable newspapers to streamline their circulation and classified operations while significantly reducing call-center costs through multi-channel communication. On the pharmacy side, VoicePort’s PharmaPhonetics platform facilitates compliant and proactive patient communications, allowing pharmacies to engage directly with patients through permission-based outbound calls, texts, emails, and mobile applications. By leveraging advanced speech technology, mobile, and web applications, VoicePort delivers intelligent and personalized interactions that enhance customer engagement. The company is recognized for its effective solutions and exceptional customer service, consistently exceeding client expectations in both sectors.

NTW Software specializes in developing communication software solutions tailored for enterprises of all sizes. The company offers a modern video interpreting platform and provides integration services for CTI with popular systems like SAP and MS Dynamics. Its product lineup includes an operator console for Cisco, a busy alerting system, phone lock and lockout features, voice recording capabilities, and a self-care portal. Additionally, NTW Software focuses on ensuring high availability and offers tools for seamless rollout and integration of its services.

Competella AB specializes in developing cloud-based communication software tailored for both public and private sector businesses. The company focuses on creating multimedia and unified communications applications that enhance business communication. By collaborating with operators, system integrators, and platform vendors, Competella offers a range of solutions, including directory search, presence management, calendar integration, email, call handling, and integrated queuing. Their modular multimedia channeling solution is designed to optimize communication processes, ensuring that organizations can effectively manage their communication needs.

Momindum is a software company based in Issy-les-Moulineaux, France, specializing in video-sharing solutions. The company offers a suite of tools designed for recording, editing, and sharing interactive video presentations. Its software enables universities and businesses to effectively capture and disseminate video content to employees, colleagues, partners, and clients. By providing a cost-effective platform, Momindum aims to enhance communication and collaboration through engaging video presentations.

NEBU USA has software that helps to collect, manage and utilize data for MR Industry, Voice of Customer and Voice of Employee.

Dialogic, Inc. specializes in cloud-optimized real-time multimedia processing solutions, offering a wide range of customizable applications and network infrastructure products. The company’s offerings include media server software, session border controllers, media gateways, and signaling controllers, among others. These products support various communication needs, such as voice over LTE, WebRTC solutions, and network functions virtualization. Dialogic serves a diverse clientele, including mobile and fixed operators, enterprise solution providers, and nearly 3,000 application developers, enabling them to build and deploy on agile networks. With a strong presence in the telecommunications sector, Dialogic has been recognized with multiple awards for its innovations in unified communications. Established in 1983, the company is headquartered in Milpitas, California, and operates globally with sales offices in multiple regions. As of 2019, it functions as a subsidiary of Enghouse Systems Limited.

Eptica S.A. is a company based in Boulogne-Billancourt, France, specializing in customer relationship management (CRM) software aimed at business-to-business (B2B) marketplaces. Established in 2001, Eptica develops solutions that enhance real-time interactions between enterprises and their clients, suppliers, and partners through various digital channels. Its offerings include multi-channel communications, self-service options, and tools for email management and knowledge sharing. Eptica also provides consulting, technical support, and training services to clients across sectors such as banking, insurance, retail, tourism, and public institutions. By integrating artificial intelligence, Eptica aims to transform digital relationships into meaningful exchanges, ultimately improving customer engagement and operational efficiency. The company operates as a subsidiary of Enghouse Systems Limited.

Vidyo, Inc. specializes in high-definition video conferencing software that facilitates universal visual communication. Its suite of products includes VidyoDesktop, which allows users on Windows, Mac, and Linux to engage in video conferences from various locations, and VidyoWeb, a browser extension enabling conference participation from desktop and laptop computers. Additionally, VidyoRoom Solutions offer tailored in-office video conferencing experiences for hybrid teams, while VidyoMobile provides high-quality conferencing capabilities for mobile devices. VidyoSlate allows users to share and annotate content during conferences. The company serves diverse sectors including healthcare, education, government, and enterprise, emphasizing the importance of video communication in enhancing productivity and collaboration. Founded in 2005 and headquartered in Hackensack, New Jersey, Vidyo has expanded its presence worldwide with offices in multiple countries. As of 2019, it operates as a subsidiary of Enghouse Systems Limited.

Espial Group Inc. is a software company based in Ottawa, Canada, specializing in solutions for video service providers across North America, Europe, and the Asia Pacific. The company develops various products that facilitate the delivery of video services on multiple screens, including TVs, tablets, PCs, and mobile devices. Its key offerings include Espial Elevate, a cloud-hosted platform for managing and monetizing video experiences; Espial G4, a suite of software clients for delivering personalized viewing experiences; and the Espial Media Service and MediaBase platforms, which support the provision of television and video-on-demand services. Additionally, Espial offers installation and integration services for video service providers, as well as the Espial TV Browser, enabling web experiences on connected TVs. With over seven million devices licensed for its products worldwide, Espial serves a diverse range of markets, including cable, telecommunications, and consumer electronics. The company was founded in 1997 and operates as a subsidiary of Enghouse Systems Limited.

ProOpti AB is a software provider specializing in Telecom Expense Management (TEM) and Technology Optimization Management (TOM). The company develops enterprise software solutions aimed at various industries, focusing on technology expense management. ProOpti's offerings streamline the management of IT and communication services, alleviating the challenges associated with manual processes. By providing tools that enhance cost management, usage insights, and service level assurance, ProOpti enables its clients to improve business effectiveness and increase end-user satisfaction.

Capana Sweden AB, founded in 2003 and located in Gothenburg, Sweden, offers an integrated software platform focused on wholesale billing and partner settlements. The company specializes in revenue management solutions tailored for communication service providers and enterprises in the Internet of Things (IoT) sector. As of November 2018, it operates as a subsidiary of Enghouse Systems Limited.

Telexis Solutions is a technology provider specializing in e-ticketing solutions for public transport agencies and operators in the Netherlands. The company offers a comprehensive suite of services that includes automated fare collection, sales and service management, value-added services, and inspection tools, all supported by robust back-office solutions. Telexis Solutions aims to create a more efficient and scalable platform that is hardware independent, allowing transit agencies, ferry services, and parking facilities to improve customer service and enhance revenue retention. By focusing on future-proof, cloud-based ticketing solutions within a multi-functional open architecture, the company seeks to elevate the travel experience for customers while optimizing operational capacity and turnover for its clients.

Mobilethink A/S specializes in providing mobile operators with comprehensive solutions for device management and customer engagement. The company focuses on device-centric knowledge services, which include device data configuration, analytics, and customer support. By offering tools for policing and detection, along with campaign management, Mobilethink enables mobile operators to enhance customer value, increase data usage, and lower customer care expenses. Through its services, Mobilethink aims to facilitate the delivery of value-added services that contribute to improved customer lifetime value.

SimaTech A/S is a software company based in Brøndby, Denmark, established in 2003. It specializes in designing and developing proprietary software products and solutions focused on task and resource management, fleet management, and mobile information and navigation systems. Over the years, SimaTech has expanded its product offerings from an initial information system for mobile employees to comprehensive task and resource management solutions tailored for the Public Safety and Utilities sectors. As of December 2017, SimaTech operates as a subsidiary of Enghouse Systems Limited.

XConnect GmbH specializes in number portability management services for international telecommunications providers, including mobile operators, VoIP providers, metro network operators, and internet service providers. Established in 2000 and headquartered in Düren, Germany, the company facilitates the transfer of telephone numbers and voice data services among various carriers. XConnect's offerings include services related to telecommunication provider changes, number porting, call number assignment, and hosting, which enable providers to implement number portability features for their customers. In August 2014, the company rebranded from its former name, sms eSolutions GmbH, and it has operated as a subsidiary of Enghouse Systems Limited since November 2017.

Survox, Inc., based in San Francisco, California, develops voice-based survey automation software and solutions that facilitate market research and survey conduction. Established in 1967, the company provides a platform that enables customer insights leaders, call center managers, and opinion pollsters to efficiently gather representative data for informed decision-making. Survox's software integrates seamlessly with online survey platforms, offering omni-channel solutions that engage customers, employees, and voters on a personal level. As a subsidiary of Enghouse Systems Limited, Survox continues to cater to the needs of market researchers and opinion polling firms with its innovative voice-based applications.

Tollgrade Communications, Inc. is a provider of fault detection hardware and predictive analytics software aimed at electric utility companies and telecommunications service providers globally. Founded in 1986 and headquartered in Cranberry Township, Pennsylvania, the company specializes in a wide array of products and services, including in-home broadband testing, access network testing, and service pre-qualification solutions. Tollgrade also develops medium voltage smart grid sensors and offers grid modernization services, which enhance grid reliability and load monitoring. Its advanced technology enables operators to prevent network outages and minimize customer downtime through accurate remote diagnostics for various communication lines. The company operates as a subsidiary of Enghouse Systems Limited.

Presence Technology, S.L. is a leading international provider of multi-channel customer engagement center (CEC) solutions tailored for contact centers. The company specializes in developing communication software that enhances resource optimization and improves communication efficiency between businesses and their customers. Its solutions can operate independently or integrate with existing PBX systems, minimizing the need for expensive equipment upgrades. Presence Technology has earned recognition for its innovation and quality, including awards for Unified Communications and WebRTC Product of the Year, and has been featured in Gartner's Magic Quadrant for Contact Center Infrastructure. With a diverse client base across various industries, Presence operates in Spain, the Americas, and South Africa, supported by a team of skilled professionals dedicated to delivering effective communication solutions.

CDRator is a technology company that specializes in automated billing and customer care solutions tailored for mobile telecommunications providers and the machine-to-machine (M2M) sector. Originating in Northern Europe, CDRator has broadened its reach to include markets in Eastern Europe, North America, and Africa. The company's platform supports both pre-paid and post-paid services, providing real-time capabilities that enhance customer self-care. In addition to billing, CDRator's offerings encompass business workflow management, fraud prevention, customer support, product configuration, pricing strategies, and invoicing, enabling mobile virtual network operators and enablers to optimize their operations and improve customer experience.

NetBoss Technologies, Inc. specializes in network analytics and operational support solutions, aimed at enhancing network management for various sectors, including telecommunications, utilities, government, and public safety. The company offers a range of products, such as NetBoss Intelligence.Now, which converts large volumes of data into actionable insights, and NetBoss Assurance.Now, a suite of modular applications for trouble, fault, performance, workforce, and inventory management. Additionally, NetBoss provides consulting services that include assessments, transformations, and performance optimization. The NetBoss Innovation.Center focuses on developing tailored solutions for specific business challenges, while the company also offers training, education, software maintenance, and customer support services. Founded in 2010 and headquartered in Sebastian, Florida, NetBoss Technologies operates as a subsidiary of Enghouse Systems Limited since 2016.

Cellvision AS specializes in network analysis and customer communication solutions aimed at enhancing the customer experience for network operators while reducing operational costs. The company offers a suite of products under the mBOSS brand, which includes tools for automatic collection, aggregation, and visualization of network information. Key offerings include the mBOSS Coverage Portal for visualizing coverage maps and mBOSS Customer Experience Tickets for managing and analyzing customer complaints. Additionally, mBOSS Engineering and Analytics supports location-based operations, while mBOSS Customer Care empowers users to resolve most network-related inquiries independently. These applications seamlessly integrate with various data sources within telecommunications service providers, such as operational support systems and customer relationship management tools. Founded in 2000 and headquartered in Oslo, Norway, Cellvision also has branches in Paradis, Norway, and Budapest, Hungary. It operates as a subsidiary of Enghouse Systems Limited.

CTI Group (Holdings) Inc. is an international company headquartered in Indianapolis, Indiana, specializing in electronic invoice processing and communications management software. The company operates through two main segments: Electronic Invoice Management and Call Accounting Management and Recording. The Electronic Invoice Management segment offers software solutions for electronic invoice presentment and analysis, catering to telecommunications service providers. Key products include the Analysis tool, SplitBill for identifying and allocating communication costs, and various reporting solutions aimed at small businesses and consumers. The Call Accounting Management and Recording segment features SmartRecord for service providers and the Proteus suite, which assists organizations in tracking communications for fiscal or legal purposes. Additionally, Proteus products cater to diverse users, including investment markets and small to medium-sized enterprises. CTI Group's solutions are designed to support VoIP, mobile, and converged telephony markets, providing both cost-saving opportunities and revenue-enhancing features.

Aktavara is a market innovator providing COTS software for Communications Service Providers.

Reitek S.p.A. specializes in providing omni-channel contact center solutions tailored for enterprises of various sizes, including multinational corporations. Established in 1990 and headquartered in Milan, Italy, the company focuses on enhancing customer communication and engagement through its comprehensive service offerings. As of May 2015, Reitek S.p.A. operates as a subsidiary of Enghouse Systems Limited.

Voxtron is a Belgian company specializing in telecommunications and multimedia solutions for customer service departments and contact centers. Established in the early nineties, Voxtron has expanded into an international group with offices in several countries, including Germany, Italy, Turkey, and the United Arab Emirates. The company provides multi-channel contact center and dispatch systems, offering tailored computer telephony applications that cater to small, medium, and large enterprises, as well as sectors such as railroads and utilities. Voxtron's solutions are designed to ensure that customers receive prompt and comprehensive responses to their inquiries, regardless of the communication channel used, including telephone, email, web chat, and social media.

Jinny Software is a global provider of mobile value-added services (VAS), focusing on mobile messaging, advertising, call completion, and advanced communication solutions. The company offers a range of services, including security, filtering, control solutions, and diameter signaling management, primarily for wireless 3G and 4G carriers. With over 350 platforms deployed in more than 70 countries and a clientele of over 80 satisfied customers, Jinny Software supports more than one billion mobile users worldwide. The company operates from seven offices across five continents and provides flexible commercial models, such as software capacity licenses, pay-per-use cloud messaging, and managed platforms to meet diverse client needs.

Basset AB develops wholesale revenue management solutions for billing, optimization, and revenue assurance.

IT SONIX operates as a software company that specializes in the development and sale of on demand telecommunications solutions.

IT Sonix is a custom development software provider that specializes in creating outbound contact center solutions, particularly for telemarketing applications. The company focuses on developing and maintaining software solutions and mobile applications while also offering services for migrating software to the cloud. In addition to its core offerings, IT Sonix provides consulting services in information technology, user experience design, and data science, catering to a diverse range of client needs within the innovation space. Through its comprehensive suite of services, IT Sonix aims to enhance operational efficiency and improve user engagement for businesses looking to optimize their communication strategies.

Information Access Technology (IAT) specializes in communication technology services aimed at enhancing targeted communication campaigns across various industries. The company designs and implements outbound and Interactive Voice Response (IVR) messaging solutions tailored to meet the unique needs of its clients, thereby maximizing productivity in their contacting models. By offering hosted services, including predictive dialing and broadcast messaging, IAT enables organizations to streamline their communication processes. The company's focus on creating adaptable technology solutions allows for easier implementation and flexibility as businesses evolve, ensuring that their communication strategies remain effective and relevant.

Andtek is a software development company that specializes in creating business applications designed to enhance communication efficiency within organizations. Operating from offices in Germany and Hungary, Andtek provides integrated enterprise communication solutions that allow for the customization of IP settings and support diverse operating systems. Its products are particularly beneficial for industries such as finance, healthcare, and production, helping these sectors reduce operational costs related to updates, patches, backups, and redundancies in their IT networks. The company distributes its offerings through a well-established reseller network.

Locus has delivered products and services to the transport industry, emergency services, security, value and assistance companies. Locus delivers products and services to the transport industry, emergency services, security, value and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Locus is the market leader in the emergency services in Norway. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of crucial importance. Locus consists of two departments in Norway; Locus TMS and Locus Public Safety. In Sweden you will find Locus Scandinavia AB and in Denmark Locus A / S. We are owned by Canadian Enghouse Systems.

CustomCall Data Systems, Inc. is a privately held company that specializes in providing billing, provisioning, and operational support system (OSS) workflow solutions. The company serves a variety of communication service providers, including those in the Voice over Internet Protocol (VoIP), cable television, IPTV, and wireless sectors. Through its comprehensive business process management services, CustomCall enables these providers to efficiently manage their operations and enhance their service delivery.

CosmoCom is a provider of unified, all-IP contact center solutions designed to meet the complex customer interaction management needs of businesses. Its flagship product, CosmoCall Universe, consolidates various communication channels and functions, enabling organizations to deliver self-service options through interactive voice and video response, as well as manage interaction history and outbound dialing. The platform supports features such as recording, quality monitoring, and integration with existing application environments. CosmoCom offers its technology for deployment either in-house or through hosted services provided by third parties. By creating a single unified customer communications platform that integrates all contact functions and personnel, including outsourcers and remote agents, CosmoCom aims to enhance operational efficiency and customer service for its clients.

Mettoni is a technology group focused on enhancing enterprise-wide person-to-person communications through innovative software and services. As a subsidiary of Enghouse, Mettoni specializes in the development, integration, and support of voice applications. These applications are delivered to clients via a global network of partners, including prominent companies such as Cisco, Avaya, and Microsoft. By providing these solutions, Mettoni aims to improve the effectiveness of voice services within organizations, facilitating better communication and collaboration among users.

Trio Enterprise specializes in managing customer contacts and enhancing internal communication for companies. By providing services that streamline customer interactions, Trio Enterprise helps businesses improve their communication efficiency. The company develops telephony solutions that facilitate both external customer engagement and internal messaging, ensuring that employees can effectively manage their communications. Through its offerings, Trio Enterprise aims to support companies in optimizing their customer relationship management and enhancing overall operational effectiveness.

Ontira Communications specializes in automated traveler information systems, offering advanced solutions for the public transit and transportation sectors. The company focuses on delivering progressive Automated Traveler Information Systems (ATIS) designed to enhance the efficiency and effectiveness of transportation services. By leveraging technology, Ontira Communications aims to improve the accessibility and reliability of travel information for commuters and transit agencies alike.

Enghouse Interactive offers an integrated suite of solutions, including multi-channel contact center, self-service, attendant operator consoles, and workforce optimization. Their wide portfolio allows them to provide customers and partners with a complete solution from a single vendor. Enghouse Interactive supports various deployment methods, including premise-based, private, public, community cloud, and hybrid requirements.