Enghouse Systems

Enghouse Systems Limited is a publicly traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ESL". Enghouse serves a number of distinct vertical markets through its two divisions, each developing and selling enterprise oriented applications software.

Sam Castiglione

Vice President Of Corporate Development

34 past transactions

Momindum

Acquisition in 2021
Momindum provides a set of solutions for recording, editing and sharing interactive video presentations. Its offering revolves around a unique software suite and turnkey SAAS solutions.

NEBU USA

Acquisition in 2021
NEBU USA has software that helps to collect, manage and utilize data for MR Industry, Voice of Customer and Voice of Employee.

Dialogic

Acquisition in 2020
Dialogic is a cloud-optimized solutions provider for real-time communications media, applications, and infrastructure to service providers, enterprises, and developers around the globe. It helps 48 of the world’s top 50 mobile operators, and nearly 3,000 application developers build and deploy on agile networks. Dialogic has received the Best Unified Communications Innovation Award at Capacity Europe 2018 and 2017 WebRTC World Product of the Year Award and 2016 Real Time Web Solutions Excellence Award and TMC Labs Names the Winners of the IT Innovation Awards. Dialogic was founded in 1983 and is headquartered in Parsippany, USA.

Eptica

Acquisition in 2019
Eptica provides conversational and collaborative solutions powered by AI, transforming digital relationships between brands and individuals into meaningful conversations, and improving daily life for everyone. Their solutions include multi-channel communications, self-service, chat, email, knowledge base, and vecko. They offer linguistics consulting, professional services, customer support, and training.

Vidyo

Acquisition in 2019
We’re video-enabling the world. Recognized in the Gartner Magic Quadrant as a leader and a visionary, Vidyo is used by organizations like Google, CERN, Etsy, Philips, Alibaba, Kaiser, DISA and others. We are tackling a huge challenge: to ensure that the world can take advantage of the endless benefits of video chat by making it better than any other form of communication, whether you are in the office - or far out in the field under challenging bandwidth and wifi conditions. Vidyo makes it easy to embed the most beautiful, resilient and immersive multiparty video chat into any application, on any connected device. In healthcare, banking, IoT, customer engagement, enterprise collaboration, government, field services and more, video chat is revolutionizing - while simplifying - how we communicate. We envision a future in which hospitals, banks, universities, police stations, data centers, manufacturing facilities and all places in between see elegant video chat as the sustainable and intuitive way for humans to better connect with one another - making us more productive while saving tons of time and resources. From Silicon Valley to New York, Europe, Asia-Pacific and beyond, Vidyo is one of the most diverse teams in tech, with hundreds of gifted employees living and sharing their experiences all over the world. We are beyond excited about what we’re building, and believe our mission is just getting started.

Espial Group

Acquisition in 2019
Espial® is a software company, headquartered in Ottawa, Canada and publicly traded on the Toronto Stock Exchange (TSX: ESP). Espial provides video products and solutions for the Telco, Cable, Consumer Electronics and Hospitality industries. Espial's products include television middleware, applications, video-on-demand and browser products that help service providers deliver a superior TV, video & interactive services experience. Espial's products have been licensed for use in over seven million devices worldwide across a wide range of market segments including, Over-The-Top (OTT), Cable, IPTV, Hybrid-IP, Multi-dwelling Units, Broadcasters, Enterprises and Consumer Electronics.

ProOpti AB

Acquisition in 2019
ProOpti AB is a software provider in the Telecom Expense Management ("TEM") and Technology Optimization Management ("TOM") sectors.

Capana Sweden AB

Acquisition in 2018
Capana Sweden AB provides an end-to-end, integrated software platform for wholesale billing and partner settlements. Its revenue management solutions are used by communication service providers and companies active within the Internet of Things (IoT) industry.

Telexis Solutions

Acquisition in 2018
Telexis Solutions is an innovative technology provider offering public transport agencies/operators end-to-end e-ticketing solutions. It includes automated fare collection, sales and services, value added services, inspection and corresponding back office solutions. The solutions offer transit agencies/operators, ferry services and parking facilities a more efficient, fully integrated, hardware independent and scalable platform to provide high quality customer service and enhance revenue retention.

Mobilethink

Acquisition in 2018
Mobilethink A/S offers mobile operators solutions for device management, customer engagement, and smartphone support in order to boost data uptake, drive customer value, and reduce customer care costs.

SimaTech A/S

Acquisition in 2017
SimaTech is a software company working with technologies, developing and marketing proprietary software products and solutions within the field of task and resource management, fleet management and mobile information and navigation systems. The product portfolio has evolved from an information system for mobile employees, to include complete task and resource management solutions for the Public Safety and Utilities sectors.

XConnect GmbH

Acquisition in 2017
XConnect provides carrier change processes and number portability services to telecommunication providers in Germany. Its software enables the movement of telephone numbers and voice data services among operators and carriers.

Survox, Inc.

Acquisition in 2017
Survox, Inc. is a voice-based data collection and audience targeting platform for engaging with customers, employees, and voters. Its software and services help customer insights leaders, call center managers, and opinion pollsters quickly collect representative data to inform decisions. The voice-based applications seamlessly integrate with online survey platforms to create omni-channel solutions for brand owners and market researchers. Survox, Inc. is headquartered in San Francisco, California.

Tollgrade Communications

Acquisition in 2017
Tollgrade Communications is a electric utility companies and telecommunication service providers, Tollgrade is redefining the global standard for reliability. Our award-winning fault detection hardware and predictive analytics software is deployed on four continents to help operators avoid network outages and reduce customer downtime.

Presence Technology

Acquisition in 2016
Presence Technology, S.L. is an international, leading provider of Multi-Channel CEC solutions that enable Contact Centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with any existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving the TMC awards for Unified Communications and WebRTC Product of the Year. In addition the company has been positioned in the Gartner's Magic Quadrant for Contact Center Infrastructure. Presence has a diversified industry client base, serviced by a team of highly skilled professionals with operations in Spain, the Americas and South Africa.

CDRator

Acquisition in 2016
CDRator provides a self-care, post and pre-paid real time platform for mobile telecommunications companies and the machine-to-machine (M2M) market. From its roots in Northern Europe, the company has expanded its presence to include Eastern Europe, North America and Africa.

NetBoss Technologies

Acquisition in 2016
NetBoss Technologies, Inc., is uniquely positioned to provide innovative Network Management & Service Assurance Solutions to our customers, significantly reducing their network operations and maintenance costs while improving the quality of services our customers deliver to their end-users.

Cellvision

Acquisition in 2016
CellVision is focused on advanced and streamlined network analysis and customer communications to improve the customer experience and reduce mobile operator costs. CellVision's mBOSS family of products provides engineering and analytics, and shifts customer calls from a call center onto the web.

CTI Group

Acquisition in 2015
CTI Group (Holdings) Inc., together with its subsidiaries, designs, develops, markets, and supports intelligent electronic invoice processing, enterprise communications management software and services solutions, and carrier class voice over Internet protocol management applications primarily in North America and Europe. The company operates in two segments, Electronic Invoice Management, and Call Accounting Management and Recording. The Electronic Invoice Management segment provides electronic invoice presentment and analysis software that enables Internet-based customer self-care for wireline, wireless, and convergent providers of telecommunications services. This segment’s products include the Analysis electronic bill presentment and analysis tool; Analysis Online Internet-based software solutions; SplitBill, which enables business administrators to identify, differentiate, and allocate non-commercial costs on their communications invoices; and dynamic reports, an analysis solution targeting small businesses and consumers. The Call Accounting Management and Recording segment offers SmartRecord that enables service providers to communicate on behalf of their hosted and managed service customers; and Proteus suite of products, which are used by companies, institutions, and government agencies for fiscal or legal purposes to track communications and to control costs associated with operating communications networks. This segment also provides Proteus Trader for investment and trading markets; Proteus Enterprise and Proteus Office products for general business use, corporate users, and small and medium sized companies; and Proteus Service Bureau, an enterprise traffic analysis and communications management solution. CTI Group (Holdings) Inc. is headquartered in Indianapolis, Indiana.

Aktavara

Acquisition in 2015
Aktavara is a market innovator providing COTS software for Communications Service Providers.

Reitek S.p.A.

Acquisition in 2015
Reitek S.p.A provides omni-channel contact center solutions for enterprises of all sizes including multinational corporations.

Voxtron

Acquisition in 2014
Voxtron, a Belgian company that has been active in telecommunications since the early nineties, is the international expert par excellence in multimedia solutions for customer service departments and contact centres. The company has grown into an international group with offices in Germany, Belgium, Italy, Turkey, Tunisia, Hong Kong, the United Arab Emirates, Portugal and Thailand. All Voxtron solutions are specially developed to give the customer or prospect the right and full answer to their question or complaint as quickly as possible whether it is by telephone, email, fax, web forms or web chat, social media or the post.

Jinny Software

Acquisition in 2014
Global provider of Mobile VAS infrastructure, Security, Filtering and Control Solutions, Rich Communications and Diameter Signalling solutions More than 350 platforms in over 70 countries 80+ satisfied customers worldwide 7 offices on 5 continents Over 1 Billion mobile users interact over Jinny platforms Flexible commercial models: software capacity license, pay-per-use cloud messaging or managed platforms

Basset AB

Acquisition in 2014
Basset AB develops wholesale revenue management solutions for billing, optimization, and revenue assurance.

IT Sonix custom development

Acquisition in 2014
IT Sonix custom development software provider specializing in outbound contact centre solutions with a particular focus on tele-marketing.

IT SONIX

Acquisition in 2014
IT SONIX operates as a software company that specializes in the development and sale of on demand telecommunications solutions.

Information Access Technology

Acquisition in 2013
IAT focuses on making targeted communication campaigns more effective for a variety of industries. They design outbound and IVR Messaging solutions to fit customers’ unique contacting models and maximize productivity. Tailored technology makes implementation easier and can be adjusted as companies evolve.

ANDTEK

Acquisition in 2013
ANDTEK delivers business applications enabling organizations to fully leverage unified communications networks. The company operates out of offices in Germany and Hungary and sells its products through a well established reseller distribution channel.

Locus Holding

Acquisition in 2013
Locus has delivered products and services to the transport industry, emergency services, security, value and assistance companies. Locus delivers products and services to the transport industry, emergency services, security, value and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Locus is the market leader in the emergency services in Norway. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of crucial importance. Locus consists of two departments in Norway; Locus TMS and Locus Public Safety. In Sweden you will find Locus Scandinavia AB and in Denmark Locus A / S. We are owned by Canadian Enghouse Systems.

Customcall

Acquisition in 2012
CustomCall Data Systems, Inc. is a privately held company and offers billing, provisioning and OSS workflow solutions to Voice over Internet Protocol (VoIP), cable TV, IPTV and wireless communications service providers.

Mettoni Group

Acquisition in 2010
Mettoni is a technology group that provides innovative software and services, designed to enable and improve enterprise wide person to person communications. Mettoni is an Enghouse company and develops, integrates and supports voice applications that are delivered to customers through a network of Cisco, Avaya (and heritage Nortel) and Microsoft Partners across the world.

Trio Enterprises

Acquisition in 2009
Trio Enterprise offers to handle your companies customer contacts and helps all your employees to manage customer contacts.

Ontira Communications

Acquisition in 2007
Ontira Communications provides automated traveler information systems.

Enghouse Interactive

Acquisition in 2002
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
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