TTEC Holdings, Inc. is a global customer experience technology and services company headquartered in Englewood, Colorado. Founded in 1982, TTEC specializes in designing, implementing, and delivering transformative customer experiences for a wide range of brands across various industries, including automotive, financial services, healthcare, and retail. The company operates through two primary segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on providing tech-enabled customer experience solutions, including consulting and technology services that facilitate digital transformation for clients. In contrast, TTEC Engage delivers essential technologies and services related to customer care, acquisition, and fraud prevention. With a workforce of approximately 49,500 employees, TTEC is committed to fostering human-centered customer interactions and building lasting relationships, helping clients to acquire, retain, and grow their customer base. The company has a global presence, operating in several countries across North America, Europe, Asia, and the Middle East.
Faneuil is a provider of business process outsourcing solutions that caters primarily to the government, healthcare, and utility sectors. The company offers a diverse range of services, including customer care, technical support, emergency management, financial management, billing dispute resolution, and health and human services. With a workforce of over 4,500 professionals across the nation, Faneuil emphasizes rigorous training for its employees to ensure they effectively represent client brands. The company is adept at rapidly scaling its operations, establishing fully functional service spaces within days of contract initiation, thereby meeting the dynamic needs of its clients.
Avtex Solutions
Acquisition in 2021
Avtex Solutions is an application and systems integrator that specializes in designing, developing, deploying, and supporting enterprise communication and collaboration technologies. The company focuses on optimizing client interactions with customers, employees, partners, and prospects through solutions like IP telephony, networking, contact centers, and messaging. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex stands out as a fully integrated interaction solution provider, offering expertise in areas such as CRM, custom applications, and unified communications. With a strong presence across the United States and in six countries, Avtex serves over 1,200 clients, including organizations in the public sector, healthcare, and financial industries. The company aims to facilitate meaningful connections while helping clients reduce operational costs and transition from physical to digital communication platforms.
VoiceFoundry
Acquisition in 2020
VoiceFoundry is a specialized firm based in Tulsa, Oklahoma, that focuses on delivering service, support, and integrations for the AWS Connect platform. The company offers cloud-based enterprise contact center solutions, enabling businesses to enhance customer engagement and fully leverage the advantages of cloud technology. By specializing in the design and implementation of Amazon Connect, VoiceFoundry helps organizations streamline their operations and improve overall customer experiences.
Serendebyte
Acquisition in 2020
Serendebyte Inc., incorporated in 2013 and headquartered in Irving, Texas, specializes in business process management software solutions. As a subsidiary of TTEC Holdings, Inc., Serendebyte offers a comprehensive array of services aimed at enhancing customer engagement, digital process automation, and robotics across multiple industries, including financial services, insurance, healthcare, aviation, retail, and consumer products. The company collaborates with Pega Systems to support clients in transforming their operations in key areas such as customer service, sales process automation, marketing automation, and compliance. By focusing on these essential business functions, Serendebyte aims to deliver successful project outcomes while optimizing costs and timelines for its clients.
FCR
Acquisition in 2019
FCR is the most respected and disruptive outsourced support provider in the industry. We are US only and our focus is on high quality, flexibility and creativity. Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
Strategic Communications Services
Acquisition in 2018
Strategic Communications Services (SCS) is an independent consultancy specializing in maximizing business value from communication services and technology. The firm offers professional services and contract resourcing tailored to organizations focused on Information Communications Technology (ICT). SCS provides consultancy and proactive support for in-house, managed, and outsourced network, information, communications, and contact center services. With expertise spanning both the business and technical dimensions of ICT, the company supports clients throughout the entire lifecycle of their communications needs. Additionally, SCS possesses extensive experience from both customer and supplier perspectives within the telecommunications industry, allowing it to effectively navigate and address the unique challenges faced by its clients.
Motif
Acquisition in 2017
Motif is a digital trust and safety services company that offers customized outsourcing solutions to eCommerce marketplaces, online retailers, travel agencies, and financial services companies. Founded in 2000, Motif specializes in business process outsourcing (BPO) and knowledge process outsourcing (KPO), providing services such as customer support, fraud prevention, back office assistance, and market research. The company employs a highly secure technology infrastructure, with operations based in India and the Philippines, enabling it to deliver omnichannel services through voice, email, chat, and community moderation. Motif aims to enhance the quality of outsourcing by tailoring its services to meet the specific needs of its clients.
Connextions
Acquisition in 2017
Connextions, Inc. is a technology and business process outsourcing company based in Orlando, Florida, specializing in health care consumer engagement solutions. The company has developed the bConnected platform, which leverages analytics to assist insurance agents and health care exchanges in effectively reaching consumers. This platform enhances the consumer engagement process for various stakeholders, including carriers, providers, employers, and aggregators, through multiple channels such as phone, web, and mobile. In addition to its platform, Connextions offers advisory services encompassing business consulting, process design, systems integration, and application management. With over 17 years of experience, the company is committed to helping healthcare plans, providers, and pharmacy benefit managers improve member relationships and health outcomes. Connextions, Inc. has operated as a subsidiary of TeleTech Healthcare Solutions, Inc. since 2017.
Atelka
Acquisition in 2016
Atelka Inc. is a Canadian company that specializes in business process outsourcing (BPO) services, focusing on customer support, telemarketing, and back office operations. Founded in 2003 and headquartered in Montréal, Atelka offers a wide range of customer support services, including transaction management, product inquiries, technical support, and loyalty program management. The company also executes telemarketing campaigns aimed at product launches and customer retention strategies. Additionally, Atelka provides back office services such as order management, client satisfaction monitoring, and payment processing. With its multilingual omnichannel contact solutions, Atelka serves various industries, including telecommunications, public services, and entertainment, operating across multiple sites in Quebec, Ontario, New Brunswick, and Prince Edward Island. As a subsidiary of TeleTech Holdings, Atelka focuses on enhancing the customer experience by leveraging its expertise in customer engagement.
rogenSi
Acquisition in 2014
Founded in 1968, rogenSi is a prominent global provider of sales and leadership performance training and applied leadership consulting. The firm serves a diverse range of blue-chip clients and operates internationally, with principal hubs in New York, London, Hong Kong, and Sydney. rogenSi offers a comprehensive suite of services, including communication training, professional development, negotiation skills, and leadership training for leaders, managers, and business professionals. Through its tailored programs, the company aims to enhance communication strategies and improve overall organizational performance.
Sofica Group
Acquisition in 2014
Sofica Group is a prominent business process outsourcing (BPO) provider based in Bulgaria, recognized for its size, stability, and quality of services. As one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe, Sofica Group offers a diverse range of services that include human resource outsourcing, information technology outsourcing, telemarketing, and market research. The company is focused on delivering efficient and effective solutions to meet the needs of its clients across various industries.
Revana Digital
Acquisition in 2013
Digital Performance Marketing agency leveraging predictive analytics, paid search optimization, SEO, and industry-innovative lead-gen technology to drive sales conversions that generate revenue. All backed up with the tangible ROI required by enterprise and large organizations. In combination with our parent company, Revana Growth Services, we have also created online performance-based marketing capabilities, and predictive data analytics solutions to empower companies to strengthen customer relationships across every channel – resulting in sustainable bottom line growth.
Technology Solutions Group
Acquisition in 2012
Technology Solutions Group (TSG) delivers world-class customer-focused communication solutions.
Guidon Performance Solutions
Acquisition in 2012
Guidon Performance Solutions is an international management consulting firm that specializes in business performance improvement services. The company focuses on assisting service companies in enhancing their operational efficiency and overall performance. Through its tailored consulting approach, Guidon Performance Solutions aims to identify and address specific challenges faced by its clients, ultimately driving better business outcomes.
Iknowtion
Acquisition in 2012
iKnowtion LLC is a consulting firm that specializes in information-based marketing and analytics for Fortune 1000 companies. Founded in 1999 and based in Burlington, Massachusetts, the company provides a range of services including customer opportunity assessments, multimedia campaign measurement, customer development strategies, and marketing campaign planning. iKnowtion also offers advanced analytic services, such as consumer profiling, behavioral analysis, segmentation, retention analysis, and forecasting. Its clientele spans various industries, including automotive, financial services, retail, and consumer goods. As a subsidiary of TeleTech Holdings Inc., iKnowtion focuses on leveraging data analytics to enhance customer insights and drive consumer demand.
OnState
Acquisition in 2012
OnState provides virtual call centers and virtual pbx solutions to businesses. Services include, PBX, outbound (dialers), chat, call center (skill based routing, realtime), call recording, and CRM integrations (Salesforce.com). All services are web-based and hosted, and based on Skype (skype acd, skype call center, skype PBX), Google Apps (google acd, google call center) or SIP.
eLoyalty
Acquisition in 2011
eLoyalty is a premier provider of business transformational solutions. Its cloud, hybrid, and on-premise technology offerings enable clients to communicate seamlessly with their customers across multiple channels and devices to build customer loyalty.
Peppers & Rogers
Acquisition in 2010
Businesses succeed by getting, keeping and growing customers. The problem is that business success is more difficult to achieve than ever. Products and services quickly become commodities; customers are more demanding and connected than ever; and margins have been squeezed to the limit. How can a business differentiate itself and grow? At Peppers & Rogers Group, They believe that the key to growth lies in understanding who your customers are, how they contribute value to your organization and how you create value for them. Once you have that insight, you can design and implement multi-channel strategies that lock in long-term, mutually-beneficial relationships that provide consistent, profitable growth.
Newgen Results
Acquisition in 2000
Newgen Results is a business-to-business application service provider specializing in customer management for the automotive industry.
iCcare
Acquisition in 2000
iCcare is a privately held customer management company.
Stayhealthy
Private Equity Round in 2000
Stayhealthy, founded in 1995, specializes in the manufacturing of medical-grade health monitoring devices designed for home use. The company aims to make health monitoring accessible and affordable, allowing individuals to proactively manage their health without incurring high costs associated with traditional medical testing. After extensive research, development, and clinical trials, Stayhealthy's products have received FDA clearance as Class II medical devices. The devices enable users to monitor key health metrics, including body composition and fitness levels, through internet connectivity, addressing the growing concerns surrounding personal health and the obesity epidemic. By providing innovative solutions, Stayhealthy empowers individuals to take control of their health and well-being from the comfort of their homes.
Octane Software
Venture Round in 2000
As of May 31, 2000, Octane Software Inc. was acquired by E.piphany Inc. Octane Software, Inc. provides application software and services to the rapidly emerging customer relationship management (CRM) market. The company was founded in 1997 and is based in San Mateo, California.
Smart Call S.A
Acquisition in 1999
Smart Call S.A is a privately held company provides a wide range of customer management solutions.
Pamet River
Acquisition in 1999
Pamet River provides integrated marketing services including strategy, advertising, direct mail, public relations, and interactive.
Outsource Informatica
Acquisition in 1998
Outsource Informatica is a privately held customer management provider company. The company specializes in customer services and technical support for leading multi-national and Brazilian corporations in the technology, transportation and financial services industries.
Telemercadeo Integral
Acquisition in 1997
Telemercadeo Integral is a Mexico-based provider of customer management services.
Access 24 Service Corp
Acquisition in 1996
Access 24 Service Corp provides inbound, toll-free customer service primarily to the healthcare and financial services sector.
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