TTEC Holdings
TTEC Holdings, Inc. is a global customer experience technology and services company headquartered in Englewood, Colorado. Founded in 1982, TTEC specializes in designing, implementing, and delivering transformative customer experiences for a wide range of brands across various industries, including automotive, financial services, healthcare, and retail. The company operates through two primary segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on providing tech-enabled customer experience solutions, including consulting and technology services that facilitate digital transformation for clients. In contrast, TTEC Engage delivers essential technologies and services related to customer care, acquisition, and fraud prevention. With a workforce of approximately 49,500 employees, TTEC is committed to fostering human-centered customer interactions and building lasting relationships, helping clients to acquire, retain, and grow their customer base. The company has a global presence, operating in several countries across North America, Europe, Asia, and the Middle East.
Top Stages
27 past transactions
Faneuil
Acquisition in 2021
Faneuil is a provider of business process outsourcing solutions that caters primarily to the government, healthcare, and utility sectors. The company offers a diverse range of services, including customer care, technical support, emergency management, financial management, billing dispute resolution, and health and human services. With a workforce of over 4,500 professionals across the nation, Faneuil emphasizes rigorous training for its employees to ensure they effectively represent client brands. The company is adept at rapidly scaling its operations, establishing fully functional service spaces within days of contract initiation, thereby meeting the dynamic needs of its clients.
Avtex Solutions
Acquisition in 2021
Avtex Solutions is an application and systems integrator that specializes in designing, developing, deploying, and supporting enterprise communication and collaboration technologies. The company focuses on optimizing client interactions with customers, employees, partners, and prospects through solutions like IP telephony, networking, contact centers, and messaging. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex stands out as a fully integrated interaction solution provider, offering expertise in areas such as CRM, custom applications, and unified communications. With a strong presence across the United States and in six countries, Avtex serves over 1,200 clients, including organizations in the public sector, healthcare, and financial industries. The company aims to facilitate meaningful connections while helping clients reduce operational costs and transition from physical to digital communication platforms.
VoiceFoundry
Acquisition in 2020
VoiceFoundry is a specialized company based in Tulsa, Oklahoma, that focuses on delivering services, support, and integrations for the Amazon Connect platform. It provides cloud-based enterprise contact center solutions, helping businesses enhance customer engagement and optimize the advantages of cloud technology. Through its expertise in designing and implementing Amazon Connect, VoiceFoundry aims to empower organizations to improve their customer service operations and streamline their communication processes.
Serendebyte
Acquisition in 2020
Serendebyte Inc., incorporated in 2013 and based in Irving, Texas, specializes in business process management software solutions. As a subsidiary of TTEC Holdings, Inc., the company focuses on digital transformation services that enhance customer engagement and automate processes across various industries, including financial services, insurance, healthcare, aviation, retail, and consumer products. Serendebyte partners with Pega Systems to deliver improvements in four key areas: customer service, sales process automation, marketing automation, and operational compliance. Their solutions are designed to help organizations streamline operations, reduce costs, and achieve successful project outcomes in a timely manner.
FCR
Acquisition in 2019
FCR is the most respected and disruptive outsourced support provider in the industry. We are US only and our focus is on high quality, flexibility and creativity. Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
Strategic Communications Services
Acquisition in 2018
Strategic Communications Services (SCS) is an independent consultancy specializing in maximizing business value from communications services and technology. The firm offers professional services and contract resourcing tailored to organizations in the Information Communications Technology (ICT) sector. SCS provides comprehensive consultancy and proactive support across various services, including in-house, managed, and outsourced network solutions, information management, communications, and contact center operations. With expertise spanning both the business and technical dimensions of ICT, SCS supports clients throughout the entire lifecycle of their communications needs. The company also possesses extensive experience in both customer and supplier perspectives within the telecommunications industry, enhancing its ability to deliver effective solutions.
Motif
Acquisition in 2017
Motif is a digital trust and safety services company that offers customized outsourcing solutions to eCommerce marketplaces, online retailers, travel agencies, and financial services companies. Founded in 2000, Motif specializes in business process outsourcing (BPO) and knowledge process outsourcing (KPO), providing services such as customer support, fraud prevention, back office assistance, and market research. The company employs a highly secure technology infrastructure, with operations based in India and the Philippines, enabling it to deliver omnichannel services through voice, email, chat, and community moderation. Motif aims to enhance the quality of outsourcing by tailoring its services to meet the specific needs of its clients.
Connextions
Acquisition in 2017
Connextions, Inc., established in 1992 and headquartered in Orlando, Florida, is a technology and business process outsourcing company specializing in healthcare consumer engagement solutions. The company offers bConnected, a SaaS platform that leverages analytics to drive scoring, segmentation, and targeted messaging across various consumer channels such as phone, agent/broker, web, and mobile. This enables healthcare plans, providers, employers, aggregators, and pharmacy benefits managers (PBMs) to engage consumers effectively throughout their lifecycle, fostering stronger relationships and improving health outcomes. Additionally, Connextions provides advisory services including business consulting, process design, systems integration, and application management. As of April 3, 2017, the company operates as a subsidiary of TeleTech Healthcare Solutions, Inc., following its acquisition in 2016.
Atelka
Acquisition in 2016
Atelka Inc., established in 2003 and headquartered in Montréal, Canada, specializes in business process outsourcing (BPO) services. The company offers comprehensive customer support solutions, handling tasks such as account transactions, product inquiries, sales, and problem resolutions across various channels. Additionally, Atelka provides telemarketing campaigns for product launches and promotions, along with back office services like order management and client satisfaction monitoring. Operating as a subsidiary of TeleTech Holdings, Inc., Atelka serves diverse industries including telecommunications, public service, and entertainment, employing multilingual omni-channel contact solutions across eight sites in four Canadian provinces.
rogenSi
Acquisition in 2014
Founded in 1968, rogenSi is a prominent global provider of sales and leadership performance training and applied leadership consulting. The firm serves a diverse range of blue-chip clients and operates internationally, with principal hubs in New York, London, Hong Kong, and Sydney. rogenSi offers a comprehensive suite of services, including communication training, professional development, negotiation skills, and leadership training for leaders, managers, and business professionals. Through its tailored programs, the company aims to enhance communication strategies and improve overall organizational performance.
Sofica Group
Acquisition in 2014
Sofica Group is a prominent business process outsourcing (BPO) provider based in Bulgaria, recognized for its size, stability, and high-quality services. As one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe, Sofica Group offers a diverse array of services, including human resource outsourcing, information technology outsourcing, telemarketing, and market research. The company's commitment to excellence and innovation positions it as a key player in the BPO sector, catering to a wide range of client needs across various industries.
Revana Digital
Acquisition in 2013
Digital Performance Marketing agency leveraging predictive analytics, paid search optimization, SEO, and industry-innovative lead-gen technology to drive sales conversions that generate revenue. All backed up with the tangible ROI required by enterprise and large organizations. In combination with our parent company, Revana Growth Services, we have also created online performance-based marketing capabilities, and predictive data analytics solutions to empower companies to strengthen customer relationships across every channel – resulting in sustainable bottom line growth.
Technology Solutions Group
Acquisition in 2012
Technology Solutions Group (TSG) delivers world-class customer-focused communication solutions.
Guidon Performance Solutions
Acquisition in 2012
Guidon Performance Solutions is an international management consulting firm dedicated to enhancing the performance of service companies. The company offers a range of management consulting services, with a particular emphasis on business performance improvement. Through its expertise, Guidon Performance Solutions aims to assist organizations in optimizing their operations and achieving their strategic objectives.
Iknowtion
Acquisition in 2012
iKnowtion LLC is a consulting firm based in Burlington, Massachusetts, specializing in information-based marketing and analytics services for Fortune 1000 companies. Founded in 1999, the company focuses on data analytics projects that aim to generate consumer demand. iKnowtion offers a wide range of consulting services, including customer opportunity assessments, multimedia campaign measurement, and development of customer strategies. Additionally, the firm provides analytic services such as consumer profiling, behavioral analysis, segmentation, and lifetime value estimation. Its expertise spans various industries, including automotive, financial services, retail, and consumer goods. As a subsidiary of TeleTech Holdings Inc., iKnowtion leverages big data and predictive analytics to help clients optimize marketing strategies and improve customer engagement.
OnState
Acquisition in 2012
OnState provides virtual call centers and virtual pbx solutions to businesses. Services include, PBX, outbound (dialers), chat, call center (skill based routing, realtime), call recording, and CRM integrations (Salesforce.com). All services are web-based and hosted, and based on Skype (skype acd, skype call center, skype PBX), Google Apps (google acd, google call center) or SIP.
eLoyalty
Acquisition in 2011
eLoyalty is a premier provider of business transformational solutions. Its cloud, hybrid, and on-premise technology offerings enable clients to communicate seamlessly with their customers across multiple channels and devices to build customer loyalty.
Peppers & Rogers
Acquisition in 2010
Businesses succeed by getting, keeping and growing customers. The problem is that business success is more difficult to achieve than ever. Products and services quickly become commodities; customers are more demanding and connected than ever; and margins have been squeezed to the limit. How can a business differentiate itself and grow? At Peppers & Rogers Group, They believe that the key to growth lies in understanding who your customers are, how they contribute value to your organization and how you create value for them. Once you have that insight, you can design and implement multi-channel strategies that lock in long-term, mutually-beneficial relationships that provide consistent, profitable growth.
Newgen Results
Acquisition in 2000
Newgen Results is a business-to-business application service provider specializing in customer management for the automotive industry.
iCcare
Acquisition in 2000
iCcare is a privately held customer management company.
Stayhealthy
Private Equity Round in 2000
Stayhealthy, founded in 1995, is a manufacturer of medical-grade health monitoring devices designed to make health management affordable and accessible for individuals in their own homes. By focusing on body composition and fitness tracking, Stayhealthy empowers users to proactively manage their health through easily accessible technology. The company has invested years into research, development, and clinical trials, resulting in products that have received FDA clearance as Class II medical devices. With rising health costs and increasing obesity rates, Stayhealthy aims to provide consumers with the tools they need to understand and improve their health without the burden of expensive tests.
Octane Software
Venture Round in 2000
As of May 31, 2000, Octane Software Inc. was acquired by E.piphany Inc. Octane Software, Inc. provides application software and services to the rapidly emerging customer relationship management (CRM) market. The company was founded in 1997 and is based in San Mateo, California.
Smart Call S.A
Acquisition in 1999
Smart Call S.A is a privately held company provides a wide range of customer management solutions.
Pamet River
Acquisition in 1999
Pamet River provides integrated marketing services including strategy, advertising, direct mail, public relations, and interactive.
Outsource Informatica
Acquisition in 1998
Outsource Informatica is a privately held customer management provider company. The company specializes in customer services and technical support for leading multi-national and Brazilian corporations in the technology, transportation and financial services industries.
Telemercadeo Integral
Acquisition in 1997
Telemercadeo Integral is a Mexico-based provider of customer management services.
Access 24 Service Corp
Acquisition in 1996
Access 24 Service Corp provides inbound, toll-free customer service primarily to the healthcare and financial services sector.
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