TTEC Holdings, Inc. is a global customer experience technology and services company headquartered in Englewood, Colorado. Founded in 1982, TTEC specializes in designing, implementing, and delivering transformative customer experiences for a wide range of brands across various industries, including automotive, financial services, healthcare, and retail. The company operates through two primary segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on providing tech-enabled customer experience solutions, including consulting and technology services that facilitate digital transformation for clients. In contrast, TTEC Engage delivers essential technologies and services related to customer care, acquisition, and fraud prevention. With a workforce of approximately 49,500 employees, TTEC is committed to fostering human-centered customer interactions and building lasting relationships, helping clients to acquire, retain, and grow their customer base. The company has a global presence, operating in several countries across North America, Europe, Asia, and the Middle East.
Avtex is an application and systems integrator that designs, develops, deploys, and supports enterprise IP telephony, networking, notification, messaging, and contact center solutions. Its core mission is to help clients optimize their interactions with their customers, employees, partners, and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first truly integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has more than 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
FCR is the most respected and disruptive outsourced support provider in the industry. We are US only and our focus is on high quality, flexibility and creativity. Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
SCS is an independent specialist consultancy that focuses on extracting the optimum business value from communications services and technology. We provide professional services and contract resourcing to organisations centred on Information Communications Technology (ICT). SCS specialises in providing organisations with both consultancy and proactive support on in-house, managed and outsourced network, information, communications and contact centre services. Our skills and knowledge cover both the business and technical aspects of ICT and sit across its entire lifecycle. Uniquely, we also have significant experience of both the customer and supplier sides of the Telecommunications industry.
Motif is a digital trust and safety services company serving eCommerce marketplaces, online retailers, travel agencies and financial services companies. Motif provides omnichannel services via voice, email chat and community moderation. Since its founding in 2000, the company has delivered services globally through its highly secure and best-in-class technology infrastructure in India and the Philippines.
Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.
Atelka Enterprise Inc. (“Atelka”), a Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.
Founded in 1968, rogenSi has expanded to become a leading global provider of sales and leadership performance training and applied leadership consulting to blue chip clients. The Company operates globally with central hubs located in New York, London, Hong Kong and Sydney.
Sofica Group is a BPO provider in Bulgaria in terms of size, stability and quality of services and one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe.
Digital Performance Marketing agency leveraging predictive analytics, paid search optimization, SEO, and industry-innovative lead-gen technology to drive sales conversions that generate revenue. All backed up with the tangible ROI required by enterprise and large organizations. In combination with our parent company, Revana Growth Services, we have also created online performance-based marketing capabilities, and predictive data analytics solutions to empower companies to strengthen customer relationships across every channel – resulting in sustainable bottom line growth.
iKnowtion works with companies on data analytics projects designed to generate consumer demand. It offers consulting services, such as customer opportunity assessment, multi media campaign measurement, customer development strategy, metrics definition and benchmarking.
OnState provides virtual call centers and virtual pbx solutions to businesses. Services include, PBX, outbound (dialers), chat, call center (skill based routing, realtime), call recording, and CRM integrations (Salesforce.com). All services are web-based and hosted, and based on Skype (skype acd, skype call center, skype PBX), Google Apps (google acd, google call center) or SIP.
eLoyalty is a premier provider of business transformational solutions. Its cloud, hybrid, and on-premise technology offerings enable clients to communicate seamlessly with their customers across multiple channels and devices to build customer loyalty.
Businesses succeed by getting, keeping and growing customers. The problem is that business success is more difficult to achieve than ever. Products and services quickly become commodities; customers are more demanding and connected than ever; and margins have been squeezed to the limit. How can a business differentiate itself and grow? At Peppers & Rogers Group, They believe that the key to growth lies in understanding who your customers are, how they contribute value to your organization and how you create value for them. Once you have that insight, you can design and implement multi-channel strategies that lock in long-term, mutually-beneficial relationships that provide consistent, profitable growth.
Stayhealthy was founded in 1995 with the goal of making medical-grade health monitoring devices affordable and accessible to average people in their own homes, allowing them to proactively take control of their health. After all, how can you get healthier if you don't know what's wrong, or what to do about it, and you can't afford to get high-priced tests month after month? After years of research, development, clinical trials, extensive testing by universities and researchers around the world, and being cleared by the FDA as a Class II medical device, Stayhealthy is finally prepared to offer its products and programs to the mass market – and it looks like just in time, as the obesity epidemic is raging, and corporate and personal health costs are spiraling out of control.
Octane Software
Venture Round in 2000
As of May 31, 2000, Octane Software Inc. was acquired by E.piphany Inc. Octane Software, Inc. provides application software and services to the rapidly emerging customer relationship management (CRM) market. The company was founded in 1997 and is based in San Mateo, California.
Smart Call S.A
Acquisition in 1999
Smart Call S.A is a privately held company provides a wide range of customer management solutions.
Pamet River
Acquisition in 1999
Pamet River provides integrated marketing services including strategy, advertising, direct mail, public relations, and interactive.
Outsource Informatica
Acquisition in 1998
Outsource Informatica is a privately held customer management provider company. The company specializes in customer services and technical support for leading multi-national and Brazilian corporations in the technology, transportation and financial services industries.
Telemercadeo Integral
Acquisition in 1997
Telemercadeo Integral is a Mexico-based provider of customer management services.
Access 24 Service Corp
Acquisition in 1996
Access 24 Service Corp provides inbound, toll-free customer service primarily to the healthcare and financial services sector.
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